24/6/25
Terrible support
Property maintenance is horrid. Management staff treats any sort of issue as if it wasn’t important. I recently had AC issues, only after it took them a week to replace the ac did they get me a new one. The new one is not adequate for a tiny apartment. The maintenance team uses cheap methods of fixing problems. During a heat wave having a living space be ONE DEGREE cooler than the outside temperature is unacceptable.
Reseña de Apartments.com
Administrador de la propiedad en ReNew Prairie Park respondió a esta revisión
We appreciate you taking the time to share your experience. We understand your frustration regarding the AC issues and the extended time it took to resolve them. It's disheartening to hear that the replacement AC unit isn't meeting your expectations,... especially during a heat wave.
We are concerned to learn about your impression of our maintenance team's methods and management's responsiveness. We are always striving to improve our services and provide a comfortable living environment for all our residents at ReNew Prairie Park.
We would like to understand more about the specifics of your apartment and the new AC unit. Please reach out to us at renewprairiepark@trinity-pm.com so we can discuss this further.