16/9/25
Terrible Management
The property is neglected and dog poop is everywhere, even on the sidewalks. In the winter they often forget to salt the sidewalks and pavement and when they do eventually plow the snow they plow the snow into your parked car, getting you stuck. The maintenance will mark work orders finished when they never did them. Terrible experience. Avoid
Reseña de Apartments.com
Administrador de la propiedad en The Villages at General Grant respondió a esta revisión
Hi there,
Thank you for sharing your feedback. We take concerns like these seriously and would like to provide some clarification.
Regarding pet waste, we have Yuckos scheduled twice weekly on Tuesdays and Fridays, and our grounds team removes any... waste they encounter during their rounds. In addition, multiple dog waste stations are located throughout the community for resident use, and residents are expected to clean up after their pets. We also send reminders in newsletters to reinforce this responsibility. If someone notices another resident consistently not picking up after their pet, we encourage them to report it to the office so that we can follow up directly.
With respect to winter weather, we actively monitor forecasts to determine the best time for salting and snow preparation. Unfortunately, weather conditions can sometimes change unexpectedly, which may result in areas icing before treatment. When this occurs, our team works diligently to ensure sidewalks and pavement are treated and cleared as quickly as possible.
Finally, in terms of maintenance, our staff works diligently to complete service requests in a timely manner. If you feel that a work order has been marked complete without resolution, we strongly encourage you to contact our team directly so we can review the request and ensure it is fully addressed.
We value all feedback and remain committed to maintaining a positive living experience for our residents. Please don’t hesitate to reach out to the office or our corporate Resident Relations team by emailing residentservicesMO@monarchinvestment.com if you would like to discuss further.
