Summerlyn Place Apartamentos

• selling point of “fireplaces”. Literally just logs in glass. Gas has been turned off

• undersized AC units 77° at thermostat in summer in main room 85+° in sunroom

• sunroom is a fishbowl. Zero airflow, gets up to almost 90 in summer and in the 50s in the winter.

• “Pest control” is a joke. Unless you like ants, roaches and termites…

• leasing manager gaslights and blames tenants for things they won’t fix.

• property is falling apart : ridge vent on clubhouse is literally falling off.... Siding gone from buildings, windows leak, pool tiles are broken, tennis/pickleball concrete court is dangerously crumbling apart.

•Packages from USPS won’t get delivered to your apartment. Held at post office in downtown because package locker they advertise on the website no longer exists and mail person “doesn’t do stairs”
Lee mas

The apartments has a lot of pest control issues! Maintenance is under staff so it takes them a while to actually come fix the problem in your apartment! Sometimes the staff ignores your request or forgets to put in the maintenance request. You’ll be better off finding a different apartment to live in!

I have been a Resident here for a while now and I have office staff come and go but for a while now the ladies that work in the office have held tight and made a sound structure for this community and I appreciate every aspect of what they do. They produce Resident Events, monthly newsletters, are very informative to what is happening around the community. The Maintenance has had a rocky start but are finally getting it in order also. I know it takes a lot to run a community and i believe that... the staff we have right now can do it and will do it! Thank You Tangela, Allison, Teron and Gorge for all you do to make our community a great place. Lee mas

Unprofessional throughout my stay. When I first moved in I was consciously watching myself going in and out of my apartment as we had a drug dealer who openly sat outside on the bench smoking and drinking daily. Voicemails were left about this but were never communicated back. When I first moved in, I had flooring that was coming up as well as blinds that were either destroyed or not working. Not only did they not get fixed but three months later the maintenance team asked me by the pool if I... was still waiting for the eyes. First off, that is creepy that they can recognize who I am by my identity and associate that to my apartment. Second off that was three months after the request. From there I lost all hope in this complex. Now as they have transferred ownership, they have posted letters on our door which I did not even have a paperclip on mine so I never received it, along with an email describing that they will not have online payment options. I emailed in regards to this during working hours and was not told until the day prior that it was due by money order war check or I would have the late fee. Within the same week I have had the toilet above me flood into my apartment. As someone who has the flu and vertigo at the moment, I’ve been told that if I don’t get the money to them that I’ve had all along and have been more than happy to give to them if they had services that worked correctly, and I would have to pay that. So now I am driving to get them there well deserved money as I am happily leaving in April when my lease terms. I have paid for an overpriced and unprofessional apartment for much longer than I’d like these past twelve months. I chose this apartment in a pinch because they had open availability when I was leaving an awful situation, I regret choosing this apartment And understand why they had the availability now. Lee mas

I just moved in and so far and so good. By far the best communication from the office than any other place i have lived. It seems like they have a good staff now, In the beginning it was rocky but the foundation did not crumble. My apartment was by far the most spacious in Alamance County. The Office Staff is very open and wonderful. The only issue I have is pet waste. i have addressed the issue with the staff and it was addressed accordingly