MAA Reserve

My brother has been living in this apartment complex in Charlotte and has dealt with recurring mold for months. Maintenance has not fixed the root cause so it keeps coming back. The mold has also ruined several of his belongings. Instead of taking responsibility, management has tried to charge him thousands of dollars to either move to another unit or terminate his lease early. Tenants have rights to a safe and habitable home and mold is a serious issue. This complex does not seem to prioritize... resident safety, proper maintenance, or tenant rights Lee mas

I’ve been here two months so far and the only issue I’ve had is some barking dogs and the noise from the street-facing apartment (nothing they can control). It definitely smells like weed on the courtyard side halls but I haven’t had issues on my side. For south end location, I toured a lot of places and this one fit the bill for my needs. the balconies are super small, but you’re right on the rail trail line so it’s very walkable. the maintenance is super nice and Matthew in the front office... always gets me what I need. There are much worse places to live in the location with even higher prices. Lee mas

I wish I was able to attach pictures in this review. My roommate and I moved out after cleaning our apartment very well. There is a change within the lease for cleaning the carpets which we were okay with paying although there is no damage. MAA’s management decided to charge us to replace the carpet… over 500 dollars which is outrageous and no one at MAA will have an actually conversation about how they think it’s justifiable to replace this carpet. This carpet is not debatably close to... needing replacement to stains or tears at all. Lee mas

I've already left a review with a laundry list of all the reasons why you should not move to this horribly mismanaged place including cleanliness, disrepair, negligence, and horrible service. On top of that, we have had an issue with packages being rifled through and stolen on a large scale. When I complained to the leasing center, they essentially said it was not their problem and there was nothing they could do. I've also had a number of evictions on my floor by the sheriff. Clearly, this is... not a safe place and the management doesn't care at all about your security or the security of your possessions. Community events are nonexistent. Facilities are run down. Staff is unresponsive and rude. The location is NOT worth it. I've learned that the hard way. Trust me, DO NOT LIVE HERE. Lee mas

DON'T MOVE HERE. I initially moved in to MAA Reserve because of it's great location in Southend and because it was more affordable then other apartments in the area. This ended up not being worth it for all of the reasons listed below and I will not be renewing my lease. It is worth noting that, no matter how many times you complain about something to management, they either do nothing or find a short term sloppy "fix" and then never follow up. HORRIBLE CUSTOMER SERVICE. Beyond that, below are... all of the issues I've dealt with in the span of 9 months or less.

- Community cleanliness: there is constantly dog waste and trash both inside and outside the MAA property; additionally, the hallways smell badly 99% of the time and the floors are usually dirty.
- Broken community facilities: throughout my time here, a number of community appliances are consistently breaking; a few examples include hallway lights, exit doors either not locking or not opening, false repeated fire alarms (which is an extreme safety hazard as it lowers people's likeliness to go outside for real alarms), grills, the elevator, the parking garage door, the call box etc.
- Package delivery: beyond simply posting signs, I have not seen any serious progress in getting vendors to not leave packages on the floor or outside. There have been many times where my packages have been left outdoors in front of the leasing center which is very unsafe.
- Apartment appliances: recently after moving in, my dryer broke. I informed the maintenance man and after "fixing" it, he let me know I can only use one setting on the dryer for it to work and let me know that they would not be replacing it - that is not a fix. Furthermore, my AC/Heating system was broken and when I brought him in to repair it, he found a similar temporary "fix" and as a result I constantly hear fan noise in my apartment even when the unit is off and my energy bill has increased a crazy amount.
- Inconsiderate neighbors: In the hallway I live on, there have been repeated problems with noise complaints, trash left out at the wrong time, and people smoking weed and nicotine in their apartments causing not only the hallway to reek, but also my apartment as it leaks through my vents.

I have lived here for less than a year and experienced all of these problems repeatedly. I have held up my end of the lease but MAA has not held up their end of the contract and for the past year I have paid for services I have not received.
Lee mas