The Fields Conover Apartamentos

I wanted to take the time to respond to your review. We take reviews very seriously. I would first like to first address the package delivery system. The post office refuses to deliver to the resident(s) door. We have advised our residents several... times to contact the post office and place a complaint with the postmaster. We do not have storage lockers to accommodate residents packages after hours. We have gone out our way to deliver resident packages to their doors despite being our responsibility to accommodate their request.
In regard to trash, our grounds are cleaned daily with the exceptions of those residents that place their trash bags on the trunk their cars and the drive off causing trash goes everywhere, which we still clean up. We have started a system in place to go through the trash and find who it belongs to. We have had no issue with the dumpster except when residents don't break down their boxes.

In regard to rental increases the average is 2-5% based on the location of your apartment and what the current market rates are. Nobody has received a $200 increase. Regarding breed restrictions, we have to follows laws and legally there are some exceptions to those rules. I am more than happy to discuss any of your concerns in the office or via email. I do think it is important to know all the facts and you are more than welcome to reach out to the office at 828-466-2202 to discuss further.
Thanks Conover Management
Show Translation Lee mas

Thank you for taking the time to give us your feedback. Our number one goal is the total satisfaction of our residents, and we are so sorry that you are dissatisfied. As far as the compactor, a notice was in fact put out for one day to please refrain... from putting trash in the compactor until the next business day, due to the compactor freezing over due to the below freezing temperatures and not working. This was unfortunately out of our hands and Republic Services was unable to come out until the next business day. We truly apologize for that inconvenience. We are in the process of having cameras installed surrounding our compactor to monitor who is putting what in the compactor, as we are having multiple issues of people disposing of items that are causing damage/ maintenance issues with the compactor. We are also in the process of creating a better curb appeal for the property as a whole, and as part of this, we are asking that our residents do not place trash in front of their doors. I would love the opportunity to speak with you regarding your issues/concerns with our property management. Please contact me at (828) 466-2202 OR conovermanager@gmail.com at your earliest convenience. Lee mas

Thank you for your thoughtful review of The Fields Conover. We value any and all feedback regarding our community. My name is Jaclyn Crocker and I am your brand new Community Manager on site. We have some very exciting updates and changes coming your... way in the next few months. We do apologize for the trash compactor issue at the beginning of last week, our compactor had broken out of our control, and we had Republic Services out here as soon as we could get them to resolve this issue. Several residents have come in and let us know about service requests when paying rent the past couple of weeks, and their needs were quickly addressed the same day. We currently have zero open work orders in our system. If you have an outstanding service request, please call the office and we'll take care of it as quickly as possible. If you would like to discuss your concerns, or have any questions, please contact us at (828) 466-2202 or by email at conovermanager@thefieldsliving.com. Again, thank you for your feedback. Sincerely, Jaclyn - Community Manager Lee mas