Acacia Gardens Apartamentos

Nothing about these apartments is worth renting from here. Overpriced, better off paying a mortgage than the rent. Terribly put together and renovated, nothing is fixed appropriately. Maintenance doesn’t fix anything, ignores requests and enters apartments completely unannounced and with no notice. Squatters using vacant apartments, they now have electronic locks with passcodes, so someone within the company must be giving out codes for others to access and use. Random people always walking... through the complex, feels very unsafe. No pest control, bugs all over the place so use your own bug spray to keep them out or dead. Vinyl floor splits and comes up as the floor is uneven, gaps between the floorboards and ground. Emergency water shut offs every other week, apartments smell of septic and backed up water often. The office does not care about your needs or issues and just pushes them off with nothing done to fix the issue. I could go on and on about how awful this place is, but this is the basis of most of it. Lee mas

Do not expect to be able to use amenities listed such as the Swimming pool, Fitness center, Clubhouse, Business center, or Controlled access gates. The photos provided are also not an accurate representation of what your apartment may look like. Please take the time to tour the apartments before moving in. And if you can, speak to a resident or two about their experience living here.

This complex is in a convenient location, fairly priced for the area, and the grounds are very large and perfect for walking. My only real complaint is about the transparency, and the amenities. We were told the fitness center and rec building would be open early May, both verbally and in email, and those are still yet to available for use. There are also two pools on sight, both full of water, with umbrellas put out and lights on, that are also not open. This is a bit more frustrating since we... do pay a monthly amenities fee. The apartment themselves are also nice, with upgraded amenities if you pay extra, but this place would really be worth it with better communication, and the opening of these facilities. Lee mas

The staff is awful they don't offer half of the things they up charge you for.If you need to talk to office staff plan on calling 5 times before you get a answer if you are lucky and the office people like to argue with you and escalate situations they do work on your apartment without the 24 hour notice and act like it's no big deal the gates have been broken for 2 years already the lighting is awful it's pitch black all around the complex at night so crime happens alot stolen cars all the time... car alarms going off in the middle of the night. Children unable to play in the grassy area due to there being needles left out by people who come on the property at night. Washers and dryers in the laundry areas are always broken so you just waste money they don't reimburse you cause they didn't work.The paint jobs are awful the guy is painting with black paint in a water bottle with the lid cut off not very professional job being done on the windows or paint.just save your self the trouble and move somewhere better Lee mas

We moved out 2 months ago and have been waiting for our deposit refund and a refund for being charged double for our utilities the last month of our lease ever since. I have spoken at length about this issue with Ben, the Assistant Property Manager, and Bobbie, the Property Manager, with no success. Calling to speak with someone warrants no response, going in to speak with either one warrants no response. Bobbie telling me that she would contact me by email or phone call by a specific date... warranted no response.

We received our move-out statement within 2 weeks of the end of our lease, but since have had to follow-up on multiple occasions with no resolve. Their excuse is that they changed systems and that their accounts payable department is behind. Our previous apartment was occupied within a few weeks of our departure, and yet they cannot refund us our hundreds of dollars that we are owed. I am tired of having to use my days off to go into the office to be given the same run-around every time. Last time I spoke with Bobbie, she gave me a check number that had supposedly been cut for one of our refunds, which meant essentially nothing to me as I had no way of verifying this with anyone. A check number does no good to me if I have no check. I have been more than patient with this process and just want it resolved. Lee mas