Parc Haven Apartamentos

Leasing staff /management is a pleasure to work with. Parc Haven provides beautiful views of The Strip, Fremont St. and the mountains. The property is very tidy and well kept.

The Maintenance Team is great! Super fast response from my request too!

great location, amenities are excellent, so far i have not had a negative experience, love the valet trash service and parking garage!

Where do I begin.

Before I moved in this place was a disaster. I had to have my move in sheet corrected 3 times to due to inaccuracies in names, rent amounts, and deposit amounts. Then the online system showed my rent nearly $400 more than the contract amount. When I asked about it, I was told, just sign the contract and we will figure it out after you move in. I actually ended up withdrawing my application (without a refund) due to these issues.

About 2 weeks later I received an email... stating that if I apply I would receive 6 weeks free rent. So despite my better judgement I did. Big mistake.

A few weeks later my mother had a mold issue in her apartment. So I told her to stay with me until we figured it out. She was treated horrifically. To say she was treated as a second class citizen would be a lie, she was never treated that nicely.

After finally getting her added to the lease, I asked for an extra set of keys (which the lease allowed for). The front desk clerk fought me over it, at one point emailing me the definition of a key fob. When I sent clips of the contract stating that I am allowed an extra key, I was told. "thank you for your observations and opinions."

Then, the one, exceedingly few, glimmers of hope, of parc haven, the charging stations. Yet now, here we are, and they are inoperable.

To top it off, the pet areas have not been cleaned in weeks. The bag area is out of bags. There is pet pee all over the hallways to the point the stench is nauseating.

And despite having "gated parking" the gate wasn't operational when I moved in. It was finally installed in June, and on at least 4 occasions has been broken, malfunctioning, or stuck open.

To cost as much as it does, I am receiving the same (or worse) accommodations at my last apartment for half the cost. Absolutely unacceptable.

Update: Management has lovingly decided to shut down alternating parts of the garage all week (levels 4 & 5 on mon/Wed and levels 1-3 on Tues/Thurs) from 6:30am - 5:30pm. Except on the first day the upper levels were closed well beyond 5:30 making it impossible to move the car for the following day. However, cars were still towed, at owners expense, without any communication from the front office. The level of sheer stupidity from the office would be absolutely amazing if it wasn't so horrifying. Lee mas

There's a luxury living fee here, fyi. And you're automatically charged 150 for wifi and other fun fees. Just going to say the people moving in here lately are taking over and making it feel iffy. You might not see it during your tour in the daytime.