The Lofts at Harmony Mills

We continue to love our apartment and the location. The team has made noticeable efforts to foster a sense of community, organizing events, which we truly appreciate.

However, communication around operational matters still needs improvement. For example, we received no notice when exterior window cleaning was done the second time. This makes it difficult to prepare, especially for pet owners.

Another ongoing issue is garbage collection. There are weeks when dumpsters remain overflowing for... days, creating an unpleasant experience as we come and go. For a complex marketed as "luxury," this is disappointing.

Internet reliability has also become a concern. Recently, we've experienced outages lasting hours, which is especially disruptive for those working remotely. Again, the lack of communication or updates during these outages adds to the frustration.

We’re happy living here, but better communication from the staff would make a big difference Lee mas

Neighbors have been really nice, anytime that I have asked anyone about anything they have been really helpful. The staff has been helpful with telling me everything I need to know to move in an be comfortable. Thank you!

Overall great service with Madison. However, Dwelo app is still not functioning and the combination code is also not functioning correctly. The amenities are very nice and the gym in my building is very well equipped and there was maintenance staff there this morning, cleaning and stocking supplies. It is disappointing that the loading dock area is a mess and there are old appliances everywhere. The Paxton key works efficiently. The package room is a total mess, partially due to volume and... people don’t seem to pickup their stuff Lee mas

This is my second time here, I'm now planning to stay. I like the new touches and have noticed a higher level of cleanliness especially in the garage and less public areas. Maintenance has been great.

Good place to stay. The apartment amenities are good. Nature loving community. The river and the fall along side the community is a plus point.