The Allure Mineola

Thank you so much for the glowing review! We are thrilled to hear that you are settling in well and enjoying the peace and quiet. Welcome home, and please do not hesitate to reach out if you need anything at all!

We appreciate you bringing your concerns to our attention regarding the letter you submitted through the Bozzuto portal. We understand how frustrating it can be when communication appears to go unanswered, and we sincerely apologize that your message... was not relayed to our office directly.
As mentioned during your recent visit to the office, we did follow up with a phone call to address the issues you raised. Unfortunately, we do not have access to your original correspondence, but please be assured that we are fully committed to addressing the matters outlined in your letter. Your feedback is valuable, and we recognize the communication gaps you've experienced—this is something we are actively working to improve.
On a positive note, we’re pleased to share that the necessary work on the pool has been completed. We anticipate it will be fully operational in May. We regret that the pool was not available last summer as planned and appreciate your patience. While we hope the temporary access to the Mineola community pool provided some relief, we understand it was not a true replacement for the on-site amenity.
Regarding the valet trash service, we’d like to clarify that it is a mandatory building amenity designed to enhance convenience and maintain cleanliness throughout the property. We understand your concerns about the proximity to the refuse room, unpleasant odors in the hallways, and occasional incomplete pickups. We are working closely with our vendor to ensure trash is collected promptly and properly each night, and we are enforcing the pickup schedule more strictly to minimize any disruption.
Additionally, we want to remind you that trash bins are provided as part of this service. If your current bin is worn or if you believe a replacement would be helpful, please let us know—we’ll be happy to provide a new one.
We would also like to schedule a dedicated time to meet with you in person to discuss the trash service logistics and any other concerns you may have. Our goal is to ensure your experience in the building is a positive one, and we will follow up with you directly to arrange a convenient time. Lee mas