Estates at New Albany

One star is generous! Though it is a roof over your head there are many improved ideas nearby. Everything that could go wrong did. They were unresponsive anytime we reached out. We had issues with almost every appliance. The office was disorganized. Multiple times they went back on what they told us. None of the complex is taken care of well. Work orders only got done if we called 2-3 times after putting it in the app. They disguised a sales pitch for renewal as a yearly apartment inspection in... which they told us rent would go up almost $600. They originally gave us a unit someone was living in. We replaced toilet seats, vents, shower heads, and other stuff to get it more livable and painted to cover up a constant smoke smell. When we moved in, every shelf was covered in filth and stained. When we moved out they assigned very high charges even after we followed the move out instructions given. The only redeeming quality is being in a good school district if you have kids in school. Lee mas

30-year-old decaying apartment complex! suffering from floods, a failing HVAC system, mold, gas leaks, ceiling leaks, poor renovations, and bedbugs.

The management is incompetent, rude, and inconsistent, hitting us with hidden fees and constant rent hikes, while neglecting the units. Their promises for repairs vanish once the lease is signed. They will flat out lie to you!

The complex is marred by terrible waste management and unkempt grounds, with genuine concern from management only... appearing during lease discussions, showcasing their deceit. Lee mas

Zero star is what is needed. Horrible , horrible management - no service requests are taken care of. No matter online requests or personal or calls - they do not attend. All girls say is we will call back when we want to talk to the manager, but no return call. If one complaint , its okay but there a are so many, appliances do not work, roaches everywhere - list never ends - just waiting to end the lease and get out. Please do not move in here atleast till the management is changed. All they... want is money, no concern for the tenants. Lee mas

This is one of the worst community ever I have seen. Since I have been living in this community for 7 years they have charged us for each and every maintenance which tenants are not responsible for it. Please don't come to this community if you want to save your dollar.

They don't tell you all the extra fees you'll pay when you sign the lease and keep that hidden from you. Dirty units maintence doesn't care and work orders sit forever and they will lie to you I wouldn't recommend this place to my nemesis. This place should be shut down by the better buisness bureau.