The Fairways at Moore

My husband and I had a nightmare experience at this complex. From the start, the apartment had severe issues:

Black mold covered large portions of our unit, causing me to experience asthma-like wheezing, coughing, light headedness, and rashes. I made the complex aware of my health issues, but it was met with hostility and band aid fixes to the problem.

Roaches were present, one night I woke up to a roach as long as my finger crawling behind my head, and more appeared over time.

Heating... problems were constant. The heater broke five times last winter, and during one ice storm, our apartment was around 40°F. Maintenance admitted the wiring was a mess and was surprised it even worked at all.

We started reporting mold and roaches in May 2025. We asked to be released from our lease or even offered another apartment to be moved in to. They told us that this is why we needed home insurance, we had rental insurance and when we called them they told us they do not cover that, and that it was the complex's responsibility to fix the issue.

The complex seemed to show no concern that we were unable to live there safely and that we could have been displaced for months without a place to safely live all while still having to pay them months of rent. They showed no compassion for the effect it was having on us or our health. I also requested details of what was done, who worked on it, and if the mold had been tested. Management refused, saying they were not required to provide that information.

This has been a very stressful and difficult time for my husband and I. We were paying for an apartment for nearly five months that we could not safely enter or live in. I feel because of their negligence, we were forced in a position to either risk our health, break our lease, or live with family until we could be free of the lease and get a new apartment. This complex clearly prioritizes profit over tenant health and safety. Please avoid renting here. Lee mas

The exterminator tells me that the people in the bldg are nasty and one having mice. I am sprayed every week for past 6 months. They don’t come in and spray thoroughly. They are in and out. I have to ask them to spray certain rooms. Should not still be having this problem. They crawl up wall and in kitchen. Gates don’t close or shut at night. Car has been broken into 2 times. Look elsewhere!!

Maintenance will say they worked on something when they didn’t, caught them multiple times riding around just vaping. So in short nothing ever gets fixed, and if they say they did it then it wasn’t done right. There’s no communication or standards here and for what they are the prices aren’t worth it. Don’t be fooled by their floor models. Find somewhere else to live.

Wasn’t super clean when I moved in but when I put in work orders they’ve always gotten them done within 24 hours.

Recently the rent went up here and they failed to notify us that our automated payment through their third party website would need to be updated, when it was originally handled and setup for us by someone in the office.

After a 20m call with a manager and visiting the front office itself I was stonewalled with "There's nothing we can do"s and the inability to receive the number of their corporate office after asking several times throughout.

The place has a lot going for it, I've lived here... happily for two years, but slapping someone with a late fee after failing to notify them that a website that was originally handled by their employees was now the responsibility of the renter is mind mindbogglingly stupid. Lee mas