Avana Powell Valley Apartamentos

Mostly satisfied with Avana Powell Valley. It’s nice to get new roof and first painting of buildings in 25 years. Communication needs to improve. Office needs to answer the phones.

Quiet community with decent prices and good management.

Worst experience ever! I moved out of my previous place for certain reasons to live in a better place and environment and better landlords but honestly the management here at avana powell valley is ten times worse then my previous landlord. Would not recommend anyone live here. Honestly the issues that happened could’ve been prevented if the management staff/employees inspected a unit before renting and failed to do so. I would like to say that Kali the leasing manager was great and provided... great customer service and tried her best to make tenants happy and solve there issues. She is by the far the only person I trust to speak with or help solve my issues and I rather go to her then the property manager. I would go on and write a book and provide proof of everything I am saying but I am limited to as how much I can type. I just hope that whoever is above the property manager sees this and brings these concerns out and reaches out to myself or my partner about this. Communication needs to improve and customer service. Lee mas

EXCELLENCE, QUALITY, PEOPLE WHO LISTEN PEOPLE WHO CARE BUILDING BETTER COMMUNITY LIVING FOR ALL! PROFESSIONAL MANAGEMENT CREATING A FUN HANDS ON EXPERIENCE FOR ALL AGES VERY INCLUSIVE! LOVE IT!

I was a resident at this property for two years and experienced numerous issues with the property and property management team. The most shocking is that I moved out in November of 2022 and received my deposit check a few months later. The deposit check was returned due to insufficient funds. Almost six months later, I haven't received my deposit despite numerous email messages, phone calls, and in-person visits to the property.

The other issues are more mundane; they failed to respond to any... of my maintenance requests for the entirety of the time I was at the property. The management staff was terrible at proactively communicating during times of need. Example: we had a massive snowstorm that was causing the carports to collapse and damage vehicles. We had no warnings or notifications from the property management, so proactive residents went door to door to warn those using covered parking.

We had issues with vehicle break-ins. Lots of them over three or four months until they started fixing outdoor lights and patrolling the parking lots at night—no word from the management team.

Last but not least, the property has RATS. I'm assuming this was because of how the property managed the trash. They have one trash compactor, and it was either broken or overflowing. Lee mas