Hathaway House

OMG Marquita, the leasing agent, is absolutely the best ever! I cannot say enough how she helped me! She is very knowledgeable in her chosen profession. She answers all my questions and concerns and displays so much kindness and empathy towards the residents as well....Hathaway House is just not an apartment building, it is a home with caring people all around you:) Welcome Home! Thank you so much Marquita for everything....you are the heart and soul Hathaway House:)

First of all I want to say I have enjoyed living in the Hathaway House over the past few years, but this past year has seen the bloom quickly fall from the rose.

Where to begin?

Dogs - Like a previous review mentions there has been an influx of dogs introduced into the building. This is a flagrant violation of the terms. Emotional support dog is a bogus classification, these are not service dogs. There is a difference. A service dog is a dog trained to do a specific task and is a working dog.... An emotional support animal is a term people created to bring dogs into spaces that they are typically not allowed or welcome.

Suspect fees - We are now being charged upon renewal, a shady 120.00 "administration fee," What this really is is another rent increase above the agreed upon rate. It is slipped into the renewal letter toward the bottom. What does that cover? What are we paying for exactly?

Also we are being charged $50 for the new 1980's throwback lobby no one asked for, (and its construction that inconvenienced us for months), and the gym that no one asked for and many of us do not use. Usually upgrades are a normal capital expense and are used as a selling point for prospective tenants. I don't see why we, the long term residents, should have to foot this charge.

Staff Turnover - Perry, our longtime maintenance supervisor was let go. This is a true loss to the residents who have come to consider him like a part of the family.

Theresa, who for many, is the true manager of this building and also its beating heart has announced her upcoming retirement. That will also be a huge loss.

The building itself is great. Tons of closet space, solid mid-century construction, large balconys and well maintained. Great neighbors who look out for one another.

Sadly after my current lease term expires, I will be looking to reside elsewhere. Lee mas

To start of positive, this is a great location, nice neighborhood. Most of the tenants are friendly. The front desk ladies are wonderful. Building is pretty secure.
The pet policy is untrue. It says cats with a limit of 2. If that was true there would not be FOUR dogs living here. Without a warning all of a sudden you see and HEAR dogs. If you are allergic or are afraid of dogs or just dont want to hear barking at any time of day or NIGHT, this place is not for you. There are a few other lovely... buildings in the neighborhood that cater to dogs, the Hathaway is not supposed to. Many tenets have complained ..for they choose to live here because of pet policy. There is a rumor that these are emotional support pets. That's understandable however again there are other apartment buildings across and up the street that cater to dogs. Myself and other have been woken up at 5 am due to barking, 1030 pm due to barking and that's not including the barking heard in the hallways. Many of us have started to look for other apartments that do not allow dogs but oddly enough a few of them say if you can provide documents from doctors that your dog is for emotional support, they will go against policy, even nix the monthly pet fee and deposit. That is nice but completely unfair to those of us that do not want to deal with particular pets or any pets for our own medical reasons, fear or just want a good night's sleep. Lee mas

The building and neighborhood is great. For several months, there have been issues with management. Many have emailed and left messages ( cannot get a live person) and receive no response. Even people that have tried to get a tour of a few apartments are having issues with not getting a live person and not getting call backs.The major issue that most of us complain about is parking. There is garage parking that you pay monthly and an upper level free parking lot. People will park hazardously in... the lot, if there are no spots available. There seems to be no rules or penalties, for nearly blocking other cars in. There have been many complaints to management. Another issue is the front desk. There used to be 2 people that worked for Scully and 2 that worked for security company. The 2 that worked under Scully retired and there have been numerous front desk people. It's a shame because they aren't around enough to know the tenants and rules. Another issue is that they've added a $50 annual fee to upkeep a gym that not many use and cleaning for the new bright white furniture. When asked when this annual fee would take place, no response. You soon find out, it's when you renew your lease. A good point is maintenance. Perry and Teresa have seemed to be here for a long time and have a nice team and do a great job. You see the teams cleaning around the building, inside the building and are quick to fix issues in your apartments. Lee mas

I have lived at HH for a little under 2 years, and my experience has been phenomenal! The security guards are courteous and look out for all residents. The maintenance staff, especially Perry and Teresa, go above and beyond, as well as always being timely in answering requests. Excellent amenities, including a beautiful rooftop pool, new gym, and business center all available with no extra cost. I have never lost a package, which was a huge issue in my previous Philly living situation. It is a... huge plus to have both garage and lot parking available, and the wonderful balconies in each apartment truly elevate the living space. With spacious apartments, and the friendly neighbors, I so enjoy living at HH, and would recommend it to anyone! 10/10 living experience at HH!

-SN Lee mas