Mansion at Bala Apartamentos

So much has changed in with this complex. I understand personnel changes have taken place and it will take a little bit to get on track with certain things.

Really not the best … the trash is a completely insane , packages have become harder to get things just get left don’t go into the lockers , hallways are very dirty

I’m in a wheelchair and I cannot Open the doors to come through to come outside, unless I have someone with me at all times. When I first moved here in April, I had a occupational therapist that did a survey of the building, and to possibly three times that letter that she wrote about the accessibility issue was sent to the office to the manager. I guess it was ignored because the doors are exactly the same.

I was super excited when I moved here, but things have changed quite a bit. Trash is not picked up consistently. Parking has gone up with a tax added. I’m being charged for Fetch which I never used in tge 2 years I’ve lived here. It’s taking a toll on my finances.

Honestly… The apartment itself is stunning but the leasing office is all but nonexistent. They lock you out unless you have an appointment (which includes being locked out of the entertainment space that should be open to residents), they aren’t responsive, and they are very hands off. So if you have a question about why the trash room hasn’t been emptied in a month and the garbage is flowing out of the room… you need an appointment to ask in person. I wasn’t even shown the mail room during my... tour and I’d need an appointment to come ask someone to show me. I knocked on the door and rang the bell but no one came to answer so I searched myself. The maintenance people are the only redeeming quality of the staff here. Those guys are lovely and truly carry the team here- because, seriously, the leasing office didn’t even have my mailbox key ready for me WEEKS after my move in date. Lee mas