Ashland Lakes Apartments

Maintenance here in Ashland Lakes Apartment Homes adjust leaves me speechless EVERYTIME with their professionalism and great customer service. Always on time. Shout out to Ashton and Terrance! Such amazing people and very fast. No complaints

This review is truly from my heart! To Samantha and Bionca in the office, to Terrance and Ashton in maintenance, and everyone else working throughout this apartment community: STANDING OVATION! I feel welcomed. I feel safe. I feel proud to give each of you, all the flowers this review can possibly give! I HAVE NEVER been able to witness a group of people do their job so well and so far beyond expectations! The community is amazing, always well kept, and I haven’t had any problems thus far…and I... highly doubt I will. Thank you so much for being the blueprint for what an apartment community should be! Corporate?! They deserve and have very likely earned more than recognition and raises. Appreciate them because I certainly do. Lee mas

I’ve been a resident at Ashland Lakes Apartments for a couple years. Every time I put in a request for maintenance, they always come quickly and take care of everything in a timely manner. They are very polite, courteous and respectful. They are absolutely the best. I would recommend these apartments to anyone looking for a place to call home.

I have always been pleased with the upkeep of the complex. From keeping the lawn cared for regularly, to trash pick-ups three times a week, to immediate responses to maintenance requests. They also do regular service checks to keep heating and air-filters replaced and make sure smoke detectors are working properly. I have lived in the complex for a while and it has always been well-kept.

I’ll like to file a complaint on the misleading people in the office of Ashlakes Apartments Home. One employee there told me that the homes were “first come, first serve” so I took it as if let me turn in my application now. I turn in my application to Calensia with my $13 app fee. I’m telling her my situation and my deadline to see would she be any type of help or good guidance because I am a first timer at renting a home, so she told me that background usually takes “2-3 days for it to come... back” I’m like cool I can wait. I waited, I came to the office again to see if anything had been updated and when I did I was told by one of the male employees that “background and approval takes 10-15 days” so now I’m like really. so I’ve been waiting, I came back to the office on a Saturday and one lady told me that it will be 2 available 1 bedrooms ready at the end of August because the one that was available was took. So my only focus is right now is for one of the employees from the office to give me a call stating that I’ve been approved or not! No one has yet to call & every time I call it’s the same thing! “We will give you a call” BS! its been more than 10-15 days now & No one has yet called, I thought Calensia was going to be a big help by me explaining to her my situation. Now I’m getting told 1 bedrooms Apt won’t be available until OCTOBER! Like really? And I’ve been waiting on someone to call and no one has yet to reached out to me!

It’s confusing because is this a “first come first serve“ establishment or a waitlist? Because now I will have to pay for another application fee in order to apply again! Lee mas