Avana SoCo Apartamentos

This review just made our day – thank you from the bottom of our hearts! We are so incredibly proud of our beautiful property and, most importantly, our dedicated staff who strive to be helpful, insightful, and kind to every guest. Knowing that you... appreciated our amenities and convenient, prime location fills us with joy. Your high recommendation is the ultimate reward, and we're so grateful for your wonderful words!

Should you need anything in the future please do not hesitate to let us know! We aim to please!

-Avana Soco Lee mas

What a fantastic review – thank you! We're delighted to hear you're loving life at Avana SoCo and that you find our community nice, calm, and reliable. We truly value creating a comfortable and stable home for all our residents, and your feedback... helps us know we're on the right track.

Brittany B.
Community Manager
-Avana Soco Lee mas

Hi there,

Thank you so much for your kind words about Avana Soco! We're thrilled to hear you're enjoying your space, the ease of parking, and our beautiful green areas. It truly makes our day to know you consider us a great place to live overall.

I... also want to thank you for your honest feedback regarding garbage collection and management. Please know that we hear you, and we completely understand your frustration with the valet trash service. We're actively working with our current provider to resolve the issues you've experienced, and we're also exploring other providers to ensure we find the best possible solution for our residents.

Your feedback is invaluable as it helps us identify areas where we can improve and make Avana Soco an even better home for everyone.

Sincerely,

Brittany Betters
Community Manager Lee mas

Dear Resident,

Thank you so much for taking the time to share your valuable feedback about our community at Avana SoCo. We truly appreciate you highlighting the beautiful aspects of our community and recognizing the excellent work of our maintenance... team. We're so glad to hear that you've consistently experienced respectful and timely service when submitting work orders. It's always our goal to ensure our residents have a comfortable and well-maintained living environment.

We also understand your comments regarding your interactions with our office staff. We take all feedback seriously and are committed to providing a positive and transparent experience for all of our residents. We would appreciate the opportunity to better understand your concerns regarding your interactions with Raya. When you are available please feel free to email avanasocomgr@greystar.com so that the Community Manager can arrange a time with you to discuss the concerns that you have. Thank you again for your review and we look forward to finding a way to continue to serve you to the best of our ability. Lee mas

Dear Resident,

Thank you so much for taking the time to share your positive experience and kind words about Nick Hall! We are so happy to hear that he made your experience wonderful. Nick is a valued member of our team, and we truly appreciate you... recognizing his excellent service.

We also understand your feedback regarding phone calls. We sincerely apologize if you've experienced delays in us answering the phone or returning your calls promptly. We want to be transparent and let you know that we have been navigating a period of short staffing in our leasing office.

However, we are optimistic that this will improve soon with the recent replacement of our Resident Service Manager. We are working diligently to get our team back to full capacity and are confident that this change will allow us to return to our standard of answering phones and returning calls in a much more timely and efficient manner.

Thank you for your patience and understanding during this time. We are committed to providing excellent service to all of our residents and appreciate you bringing this to our attention. We are glad to know you've had a positive interaction with Nick and hope your future interactions with our office will also be positive and responsive.

Sincerely,

Brittany Betters
Community Manager Lee mas