The Grand at the Domain Apartamentos

Dear Anonymous,
We appreciate you taking the time to share your concerns, and we understand your frustration regarding recent changes. The decision to transition away from the concierge service was not made lightly, and while we recognize that this... amenity was valued by many residents, we remain dedicated to ensuring a secure and well-managed living environment.

Although concierge service is no longer available, resident safety remains a top priority. Our building remains fully fob-controlled, and we are actively exploring additional security enhancements, including new entry access solutions. We understand that community security is an ongoing effort, and we encourage residents to report any concerns so we can work together to maintain a safe and comfortable environment for everyone. We have worked diligently to ensure our garage doors are secured properly after a resident enters with their specific access as well as have numerous cameras about in the event a break in occurs and management to be notified so we can take the immediate action and take the next steps.

We also recognize that changes within a community can lead to uncertainty, and we want to assure you that our team is committed to enhancing the overall resident experience. If there are specific concerns you’d like to discuss, we welcome the opportunity to speak with you directly and provide further insight into our ongoing efforts. Please feel free to reach out to our management team at your convenience.

Thank you for your feedback and for being a part of The Grand at Domain. We value our residents and appreciate the opportunity to continually improve.

Best regards,

The Grand at Domain Team Lee mas

We are sorry to hear that you've had an unsatisfactory experience with the change in management. Our staff is here Monday - Saturday to address all resident needs and we aim to provide quality service along with high level upkeep of our property. Our... team is trained to review all records left behind by the previous management when making decisions at move-out. This last winter did negatively impact our property; however, we repaired numerous HVAC units, along with extensive plumbing repairs to ensure this doesn't happen in the future. Thank you for your candid feedback and we wish you the absolute best with your next steps! 512.834.7700 grandatdomainleasing@livehilltop.com Lee mas

Thank you so much for your taking the time to leave a positive review! We love hearing how much our residents love their community!

Hi,

Thank you for your 5-star review. Our team works diligently to provide a wonderful community for our residents, and we're thrilled that our efforts are recognized in your feedback. We're grateful to have you as a resident and appreciate you... choosing The Grand at the Domain as your home!

Sincerely, The Grand at the Domain Management Team Lee mas