Residences at the Collection Apartamentos

I had the worst renting experience at Residences at the Collections. The apartment complex has separate teams for Community, Financial, Leasing, and Maintenance. Unfortunately, team members change frequently, resulting in consistently poor responses from each team.

To resolve any issues, I often had to make multiple requests. While living on the second floor, I could hear every step of the people walking above me. The apartment itself was overall dirty, and I even encountered cockroaches... .

Additionally, the rent increases every year, and there are numerous junk fees. The complex management installed a Smart Hub service and began charging $25 per month, along with various other fees. However, the main component (modem/router) was defective. Despite my repeated communications, it took them 21 months to address the issue and finally replace it, during which time I was paying for a service I did not receive.

When I moved out, the Financial team overcharged me and never provided a breakdown of the charges. According to my calculations, they still owe me $632.99. Lee mas

They'll charge you a lease violation fee without informing you of the details. You won't be able to get a refund because you can never reach them; you're only able to leave voicemail messages.

Make sure you have hidden cameras in your room. Maintenence enters your unit without notice and will leave ALL your lights on (they dont pay that bill either!), go thru your stuff, your jewelry box and leave your door UNLOCKED!!!! This has happened twice in my 1 year here and Corporate does NOTHING ABOUT IT!! Also, if you don't put in a work order to clean the halls and around the dumpster area, it'll stay filthy til you complain. We constantly had to clean our hallway ourselves bc kids would... track sticky stuff into the hallways. The walls and ceilings are super thin. Thin meaning we can literally hear our upstairs neighbor sneeze, cough and even have "sexy time". Otherwise, geat location, excellent floorplans, and a beautiful pool area. Aubree in the leasing office was phenomenal when she was there! She got me moved in in just 3 days!!! Hence 2 stars vs 0! Lee mas

Great location, excellent floorplans, and a beautiful pool! Aubree in the leasing office was phenomenal when she was there! She got me moved in in just 3 days!!! Hence 2 stars vs 0! The maintenance team is trash. If you don't put in a work order to clean the halls and around the dumpster area, it'll stay filthy til you complain! Maintenence enters your unit without notice and will leave all your lights on (they dont pay that bill either!), go thru your stuff, and leave your door UNLOCKED!!!!... This has happened twice in my 1 year here. The walls and ceilings are super thin. Thin meaning we can literally hear our upstairs neighbor sneeze, cough and have "sexy time" sometimes. The other con is the monthly "inspections". Every month, the office seems "required" to do some sort of audit (varies every time) that consists of coming in your apt. I didn't know we had to pay all this money just to have the office snoop around, which 8 times outta 10, happens while I'm away at work since the office hours are the same as my work hours. Lee mas

To tell the truth, I was hesitant to come for tours because of the bad comments, but I was surprised by the welcome reserved by Aubree. May be bad experience for those with bad comments, but my experience is much more different.
Aubree was very friendly and was a great help in my installation. Very attentive to all my requests.
She is simply wonderful.

This place is also quiet and clean, I like it. :)

Please come and visit the property and decide by yourself.

Thank you Aubree and your team ... (Dallas, Joyce, and others) :) Lee mas