29/7/25
Steadily Declining
The complex continues at a steady decline. Upon moving here in December of 2024 we were pleased with management and upkeep. Unfortunately, since the new management company has taken over there have been a barrage of issues, and the latest reviews reflect it. They’ve discontinued service providers for basic upkeep and cleaning. Upon bringing my complaints to the front desk this evening, such as the lack of cleanliness that was once a part of this complex has become nonexistent. The bugs and dirt... that has overtaken the halls is completely unacceptable. However, while management neglects the upkeep of the property, they are becoming obsessive over minor infractions by the tenants. While they remove the onus of expectations from themselves they point fingers at the occupants. Upon approaching staff today concerning the lowered standards, we were greeted with a nonchalant attitude and pure rudeness and disrespect. The staff member made it clear that he had no care to hear our complaints, he also snarked that we should pick up their slack. It is apparent that the management and staff are not concerned with the wellbeing and living conditions of their tenants. At the least, tenants should be respected and treated accordingly. If you’re looking for basic expectations while paying inflated rent prices, this is not the place to be.
Reseña de Apartments.com
Administrador de la propiedad en Alpine Ten55 respondió a esta revisión
Luke, thank you for sharing your feedback. We're truly sorry to hear that your recent experience has been frustrating, and we appreciate the opportunity to respond. We want to assure you that the cleanliness and upkeep of our community remain a top... priority. In fact, we recently completed cleaning for all buildings and power washing for building 6 — as part of our ongoing efforts to maintain a comfortable and well-kept environment for all residents. We understand that being cited for a community policy violation can be frustrating, and while we do our best to enforce policies fairly and consistently, our intent is always to preserve the quality of life for everyone in the community — not to single anyone out. That said, your feedback regarding the condition of the hallways and your interaction with our staff is something we take seriously. We are addressing your concerns internally to ensure that all residents are treated with respect and that communication from our team remains courteous and professional at all times. It was great meeting you thank you for speaking with us in person about this situation. Please don’t hesitate to reach out to our management team at 954-904-1055 or alpineten55mgr@greystar.com. Thank you again for your feedback — it helps us grow, and we’re committed to making continual improvements.
