Cantera at Towne Lake

I’ve been living in Cantera for 4 1/5 years. I have nothing to say bad about my experience. Maintenance is excellent and Tom is so helpful. When you go into the office ask for Tom, he’s so nice and he make sure your good before you leave out of his sight. The three bedroom is really a four bedroom and it’s so spacious and pretty. I love the high ceilings. I will miss it here.

This place may be nice on the inside but not worth the amounts of dog poop you’ll step on stairs, breezeways, outside of your car, and anywhere else a dog can poop. I have slipped on dog urine that was left behind in the breezeways (which made me late for work) Maintenance takes forever to respond to tickets and this place is constantly getting broken into. On the past month 4 tenants have been broken into and one was attacked in the lot. Management is a joke and has a huge turnover. This place... isn’t being run by anyone I don’t think. Great location and schools. THAT’S IT. Don’t move. Shady people at night yelling and screaming as well. Save yourself the trip. Don’t move here. Lee mas

Parking is a major issue in this community. Calling for maintenance is an absolute nightmare, one service call took over a month to respond to, and another service call took over 2 weeks, and they responded on the same day we moved out. They give false advertisement about giving money back if service call is not responded to in 48 hours. Getting hold of someone from the office for information or inquiry is next to impossible. This is the worst experience I have ever had.

I have lived here at Arium Towne Lake for almost a year now. Overall, it has been a very frustrating experience. First, our apartment unit was changed on us before we moved in. Second, when we actually made the move, the unit was not ready for us. The maintenance men were working on the unit when we arrived, and there were no keys available for us. We moved here from Corpus Christi and hired moving help, so this was a pain. Third, the unit was full of dog hair. We had specifically been promised... that the unit would be thoroughly cleaned, which we cared about because of my wife’s allergies. We found dog hair all over the unit for at least 6 months and had to move our furniture in and out of the bedroom several times so the carpets could be (shabbily) cleaned and finally replaced. Fourth, maintenance just never comes on time. I don’t know how many times I have called the office because maintenance didn’t come when they were supposed to. The communication between the office and maintenance has been terrible. I am currently waiting on a maintenance call that I put in a week and a half ago. Fifth, the turnover rate is ridiculous. Over the past 9 months, we have seen the whole maintenance crew be replaced 3 or 4 times. It’s hard to tell because communication from the office is nonexistent on this issue. I feel sorry for the past maintenance guys, because most of them seemed like good guys. The entire office staff has also been replaced since we moved in. It seems like Arium management must do a poor job managing employees.

Last, there is an upside to living here. The elementary school is great. I would say most of the staff have been friendly as well, but they seem to be severely understaffed at times. And they are occasionally disrespectful.

Overall, I would say to prepare yourself for a frustrating experience if you’re considering moving in. Lee mas

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