Fitzhugh Urban Flats

It really sucks to say bad things about this place because overall it's been an enjoyable experience. For context, I've been here for over a year. Yes my car has been broken into but I attribute that less to the complex and more to living adjacent to Downtown. The location is great and maintenance has been very quick and attentive.

HOWEVER, safety is an absolute no here. The back
gate in building one has been broken since before I moved in and it hasn't been fixed yet. The call box in... Building 1 has been broken since before I moved in and it has not been fixed. Everyone for every building has the same gate entry code including delivery drivers. My Ring has caught several of the transit population trying to and sometimes successfully breaking into storage units. The latest incident prompted me to stay else where until the broken lock was fixed.

Also, for those reading reviews for context after a tour, the back of Building One shows the height of gentrification in Old East Dallas. I'm not saying that's a bad thing, but I am saying they take great care of not showing that on the tour.

The new management stopped accepting packages when the package lockers were full and now packages are left on the ground outside. That decision has lead to an increase in package theft.

All of the cons combined is enough to not consider renewing my lease because it's simply not worth the peace of mind. I'm sure they'll find an unsuspecting soul to take the unit and they'll soon be presented with the same issues. Hoping that management would actual take some initiative to make the place better given the property value is raising in the area and new truly luxury apartments are being built within a few blocks. Lee mas

I would highly recommend NOT living here. They’ve spent money on renovating the units and common areas but security is basically nonexistent. The pedestrian gates don’t lock, half of the time the garage doors are broken and left wide open, and we’ve consistently had break ins for the past 6 weeks. Our storage unit was broken into 5 days ago and now our car was stripped of parts when we parked it in the garage, and management claims they’re doing the best they can...

I am so excited to be a new resident at Fitzhugh Urban Flats! Ryan was extremely helpful during the entire leasing process. She got back to me so quickly and answered all of my questions. She even let me tour the apartment a second time to compare different floor plans. She went above and beyond to make sure my move went smoothly! The property just got new owners so there’s a lot of renovations happening but I’m excited to be able to use the new two story gym! They have a lot of other awesome... amenities as well like 3 pools, two new dog parks and you can park on the exact floor you live on. I am glad to make Fitzhugh Urban Flats my new home! Lee mas

I wouldn't recommend this place unless you live on the top floor and even then God help you if your next door neighbors are noisy. I can hear every footstep the upstairs person takes and can hear next door neighbors have "relations" (the good and the bad). If I'd known this, I wouldn't have moved here. Even if u complain, they just send a courtesy officer by. You really have to throw a fit to get management to contact the resident.

Very Bad alarm system in set up in this apartment complex. If you want to be a fireman and get up in the middle of the night because of loud fire alarms that happens a several times in one year, this is the right apartment for you.