23/7/25
Deeply Disappointing
I moved into Maple Terrace expecting a seamless experience — having happily lived in Hines-managed properties for over five years. That long-standing trust was a key factor in choosing this building, but was quickly broken.
Unfortunately, the experience has been deeply disappointing.
On my first morning, I experienced an unauthorized entry into my unit — no notice, no explanation. From the start, essential appliances were non-functional:
- Microwave: unusable for over a week
- Hot Water:... unavailable for nearly two weeks
- Stove & Oven: inoperable for three weeks
Management provided a credit equal to roughly 2.5 days of rent. While I appreciated the gesture, it did not reflect the severity of the conditions I faced on move-in and felt borderline insulting considering the overall state of the apartment.
As the lease continued, so did the issues. The oven failed again and has remained unusable for over 50 days, despite multiple inspections by different vendors. One technician identified water buildup in the gas line as the likely cause — which may explain why every gas-powered appliance in my unit has failed during my time here. The uncertainty around the infrastructure has made me concerned that these disruptions will continue unless the root cause is addressed.
I’ve made multiple efforts to end the lease amicably, given the persistent issues. Management’s response? 60 Day notice and pay ~$20,000 in early termination fees — no flexibility, no accountability.
If you're considering renting here, be aware of recurring appliance failures, potential infrastructure problems, and a management team that is unwilling to meet tenants halfway. High-end finishes lose their appeal quickly when you're left without a working kitchen.
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