The Retreat Apartamentos

Where to start. There is dog poop everywhere. Water leaks into these apartments. The water is shut off at the complex 1-5 times a month. They will make up fees and try to charge you of every last little thing to take your money. The gym isn’t 24/7 as advertised. Maintenance will get there eventually. It’s advertised as luxury but it is far from it.

I decided not to rent here because all the extra fees they don’t tell you until the end, and now they won’t give me my full deposit back. I’ve been sending emails for months now and they have just decided to ignore me and when I call they can never give me an answer! So if you are not 100% sure, don’t lose your money here.

Leaks, plagues, humidity, poor service, and significant increases at renewals. I have photos that would make you throw up. Work orders take weeks to be fixed if they ever get fixed, staff members not caring at all and units and amenities fallig apart. The pool was closed for the whole summer and opened in late September. I am writting the review since the humidity has not been taken care of for moths and now there are fungus all over and I had to throw away some furniture because of that.

If you’re looking for an apartment in El Paso, RUN FAR AWAY from this one! This is by far the worst apartment complex I’ve ever lived at. The apartments themselves are falling apart and they are not at all taken care of. The office staff are rude and incompetent and always preoccupied attending to personal matters (including babysitting a small child in the office). They have added additional charges to my rent on several occasions and refuse to give me a written itemized statement explaining... the charges. If you call a work order it always takes weeks for them to complete it. I have complained to the management office on multiple occasions and nothing is ever done about it. If I could give them zero stars, I would. Lee mas

I had a really bad experience here. Maintenance never helps, they never go to your apartment and mark your request as completed. My door never worked during the 10 months I lived there, and I called almost every day, nobody ever fixed my door. Robberies happen here, which made me feel unsafe, especially with the door that didn’t lock. They charge so many ridiculous fees, like maintenance fee and nobody comes to help. Avoid this olace if you can.