30/9/25
DO NOT GET AN APARTMENT IN PHASE 2
I’ve lived here for over a year. While the property has its good moments, the ongoing issues with maintenance and management make it hard to recommend.
Smaller frustrations cropped up early on, such as amenities being quietly taken away without explanation (the lobby coffee machine and mail room vending machine disappeared not long after we moved in) and the business centers being left messy or unusable. On their own, those things are minor, but they’re disappointing for a “luxury” property... .
The bigger problems have been hard to ignore. Repairs take far too long, whether in-unit or throughout the building. The maintenance ticket system is slow, and there is no clear communication about when staff will actually enter your apartment. Visits feel random, which has led to multiple coordination issues on my end and has left my partner uncomfortable with them dropping in unannounced. When a resident on the 4th floor caused major water damage, it still took over six months before all repairs were finished in my unit. During that time, parts of my apartment were essentially unusable.
The fire alarm system has also been a nightmare. It has gone off repeatedly without being fixed properly, to the point where residents don’t even take it seriously anymore. That is not just an inconvenience, it is a safety concern.
Overall, when everything is working properly, the apartments themselves are nice. But the lack of consistent upkeep and poor follow-through from management has made living here frustrating. Unless things change, I would not recommend signing a lease at Bell Frisco Market Center Phase 2.
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