The Monarch HALL Park Apartamentos

I reached out to the leasing staff three times in an attempt to get basic questions answered and never heard back. I am traveling overseas and am unable to schedule a tour of the community. As such, was hoping someone would respond to my inquiries. I wound up choosing a community down the road where the leasing agent was far more responsive. Surprised a community this upscale would be so negligent at responding to inquires.

Beware, the Monarch at Hall Park has serious issues with their elevators and other systems that frequently cause them to fail. During the short time that we’ve rented here, the elevators have been down repeatedly, with both tenant elevators being down at the same time. This has gone on long enough that you question what the underlying problems are. My wife emailed about the issues and management’s response was to take her off the mailing list for notifications.

The elevators aren’t the only... issue. In October we were stuck in the parking garage because the system controlling the gates wasn’t working. It took three trips to the lobby, plus 15 minutes on the phone with the front desk before we and other residents could get out.

Something is seriously wrong with this building and isn’t being addressed. We’re afraid to ride the elevators anymore and we live on the 11th floor, so taking the stairs isn’t an option. It has pushed us to break our lease and look elsewhere. Lee mas