Berkshire Preserve

I've had several problems with the unit since moving in - most of which stem from not performing regular maintenance. The biggest problem is the plumbing. The pipes are not insulated or secured properly. This results in them making extremely loud sounds due to temperature changes. It has been awful being woken up at 2 am or 3 am whenever it becomes too hot or too cold. Management has been informed about this numerous times and never follows through with repairs. If you don't luck out with a good... unit, expect any request for serious maintenance to be ignored. Lee mas

We moved into Berkshire Preserve in 2018 with high hopes. Back then, it felt like a safe, well-maintained community—clean common areas, responsive and caring staff, and a sense of security that made us feel at home. Sadly, that version of the complex seems long gone.

Over the years, we’ve endured a steady decline in basic amenities and overall livability. Let’s start with the repeated pool closures during peak summer months—a basic feature that’s advertised but often unavailable when it matters... most. Then there’s the parcel center, which has malfunctioned so often that it’s become a running joke among residents. One particular failure—just two days before my daughter’s birthday party—meant we couldn’t even access the decorations we ordered. That’s the kind of thing you don’t forget.

Speaking of forgettable, the maintenance team seems to have done exactly that with air vent filters, trash pickup, and elevator service. We’ve had multiple elevator outages (fun with a toddler and groceries!), and the trash situation is borderline unsanitary—overflowing bins, bags dragging down hallways, and the constant smell of neglect.

Let’s talk parking:Good luck. You’ll likely end up circling the lot or walking across the complex, which is just what you want at night or with kids in tow.

Oh, and the refrigerator saga. We moved in excited about the large fridge with a bottom freezer. When it died, management replaced it with a tiny temp unit—completely inadequate, especially for storing collected breast milk. After much back-and-forth, we got an old side-by-side fridge from another unit that’s been leaking on the floor ever since. Apparently, "fixing it" was never a priority.

The mail thefts and safety concerns have only made things worse. I emailed management after one particularly unsettling incident in our building, but the response was underwhelming, as usual. The dog park, another selling point, is now just a muddy, neglected patch that feels more like an afterthought than an amenity.

To be fair, there have been recent attempts at improvement, and we do appreciate those. But after years of paying rent on time, caring for our unit, and trying to be patient, we’ve simply reached the end of our rope.

If you’re considering moving in, please do your research. This place might still look nice on the surface, but the reality is a long list of disappointments, ignored maintenance, and empty promises. Lee mas

We just move in 1 month ago and we love this place. got nice pool, business center and very clean and spacious environment to live in. Kaitlyn and other people at the lease office are very nice and they respond very quickly to your questions and the maintenance request you fill online and got fixed fast too which is cool - i like it.

I had some unique circumstances applying for this apartment and Kaitlyn was amazingly patient and helpful. Apartment is very nice and feels up-scale with modern design. Looking forward to get settled in.

The Berkshire Reserve property itself is really good but the property manager, assistant property manager, and team do a terrible job at communication with residents. A guy in the office is very rude when it comes to answering questions. When they have issues with tenants, communication is fast and they expect actions to be taken immediately. When tenants have issues with the property, good luck trying to get the issues resolved quickly for you. The elevator in building #13 has been down for... over a month and the only communication received by tenants was a piece of paper on the elevator saying out of order. There has been no communication or updates and there are residents living on the 4th floor of the building. Imagine paying rent and walking up and down 4 flights of stairs everyday. This shows a lack of empathy and care for the tenants that occupy the complex. Lee mas