Harlow River Oaks Apartamentos

I lived in this apartment complex for a year, and unfortunately, my experience was far from ideal. During my time there, several cars had tires, Catalytic converters stolen a cars that were broken into, raising serious concerns about security. On top of that, there was a persistent roach infestation that made daily living uncomfortable, despite multiple complaints.
To make matters worse, it's been over 35 days since l moved out, and I still haven't received my security deposit—or even an... estimate of when I will.
Management initially told me I wouldn't be charged for anything, so the delay is both confusing and frustrating.
While the location was convenient, the overall experience left a lot to be desired. I wouldn't recommend this complex unless significant improvements are made in security, pest control, and communication. Lee mas

I am beyond disappointed with the way my move-in was handled by this property management company. After applying for a specific unit, paying the application fee, administration fee, and deposit, and having a confirmed move-in date, I was informed just before my move-in that the unit was unavailable due to an "unforeseen complication." The lack of advance notice was already frustrating, but what followed made the situation worse.

The alternatives offered were completely inadequate. One was a... different floor plan that didn’t match the unit I had originally applied for, and the other was another unit identical to the one I applied for, but not available until the end of January. These options did not meet my needs in any way. When I refused to accept them, I was told I would only receive a refund of the deposit. Despite having paid the application fee and administration fee in addition to the deposit, they refused to refund the other fees simply because I did not accept their subpar alternatives.

This situation is absurd and illogical. Why should I bear the financial burden for inefficiencies in their process and system? The lack of communication, transparency, and fairness is appalling. To make matters worse, the manager was rude and lacked any understanding or empathy for the position they had put me in. Instead of working to find a reasonable solution, I was met with a dismissive attitude.

Based on my experience, I strongly do not recommend renting an apartment from this property management company. Their unprofessionalism, lack of customer care, and poor handling of this situation make it clear that they do not prioritize their tenants or take responsibility for their mistakes. Lee mas

This apartment deserves 0 stars. They seriously have a roach problem and the property manager, Joanna, doesn’t care. I’ve had pest control come in so many times that I don’t think that even healthy for me. Their lame excuse is “it’s the summer.” No, I have lived in other properties in Houston and trust me they have a problem. Besides that, your call will get broken into and/or towed. Poor/LAZY management.

I would give this place 0 stars and never recommend anyone to live here. A lot of my packages were stolen. This community is experiencing thefts, break-ins, drug dealing, weed smoking... criminal activities on a regular basis.

I lived here for only 4 months and had my wheels stolen off my truck, as well as my vehicle being stolen entirely. They offer no security and when made aware of the situation, they responded with "it's just the area". The management was never helpful in these situations, and it got to the point where it is costing me more to have my vehicle there then it costs living there. Horrible and would not recommend to anybody