Serena Heights Apartments

Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced regarding communication and response times from our management team.

Ensuring timely communication and addressing maintenance issues... promptly are top priorities for us. We are actively working to improve our communication channels and response procedures to better serve our residents, including providing advance notice about water shut-offs and keeping residents informed about maintenance issues.

We take your feedback seriously and are committed to enhancing our services. If you have any specific concerns or require immediate assistance, please reach out to us directly. Your satisfaction is important to us, and we appreciate your patience as we work to improve our processes.

Thank you for choosing to be a part of our community, and we look forward to addressing your concerns and providing you with a better experience. Lee mas

We apologize for any negative experience you had in the past. However, we have thoroughly reviewed our records, and we do not have any documentation or records from that time in 2016. It's possible that there may have been changes in management or... ownership since then, and we want to assure you that we take all feedback seriously and continuously strive to improve our property.

Since that time, we have implemented various changes and improvements to address maintenance issues, cleanliness concerns, and overall resident satisfaction. We have also enhanced our management team and maintenance staff to ensure a better living experience for our residents.

If you are considering revisiting our property or have any specific concerns you would like to discuss, please feel free to reach out to our management team. We value your feedback and are committed to providing a positive living environment for all our residents.

Thank you for sharing your experience, and we hope to have the opportunity to show you the positive changes we have made since then. Lee mas

Thank you for sharing your experience from 2016. We apologize for any negative experiences you had during your time here. Since then, we have made significant changes to improve our services and overall living experience for our residents.

Under new... management, we have implemented more efficient maintenance protocols to ensure that issues are addressed promptly. We have also reviewed our fee structure to ensure fairness and transparency for all residents.

We understand that past experiences may have been challenging, but we are committed to providing a better living environment for our residents. If you ever consider giving us another chance, we would love the opportunity to show you the improvements we've made.

Thank you again for your feedback, and we wish you all the best in your current living situation. Lee mas

Thank you for sharing your experience with us at Amherst Apartments back in 2016. We appreciate your positive comments about our community and the location.

We understand your concerns about the changes in pet policies, particularly the weight limit... for dogs. We want to clarify that as of 2024, we don't have any records or information regarding the specific policies or events you mentioned from 2016.

Our current policies and procedures are designed to ensure a comfortable and harmonious living environment for all residents and their pets. We strive to communicate any policy changes clearly and in advance to minimize any inconvenience to our valued residents.

We apologize if there was any confusion or lack of communication regarding pet policies during your time with us in 2016. We value your feedback and would like to address any ongoing concerns or questions you may have.

Please feel free to reach out to us directly so we can discuss this matter further and explore possible solutions together. Your satisfaction and comfort are important to us, and we want to ensure that you continue to enjoy your experience at Amherst Apartments.

Thank you for bringing this to our attention, and we look forward to hearing from you soon. Lee mas

Thank you for your positive review from 2015! We are delighted to hear that you enjoyed your experience at our apartments back then, and we're even happier to let you know that we've continued to improve and enhance our property since then.

We are... committed to maintaining a strong sense of community and providing excellent customer service to all our residents. Our staff works hard to ensure that work orders are promptly addressed and that everyone feels welcome and valued.

The convenience of having a wide variety of stores within walking distance and ample metro service is something we take pride in, as we aim to provide a comfortable and convenient living environment for all our residents.

We appreciate your feedback and look forward to continuing to exceed your expectations in the years to come. If you ever have any questions, concerns, or feedback, please don't hesitate to reach out. Thank you again for choosing our apartments as your home! Lee mas