The Grand on Memorial

I lived here for almost 4 years. The prices increased dramatically while service and politeness decreased. You get now easily something of the same quality and size for $200 less. No negotiation possible. Check out their availabilities! It is huge! Why? Because it is not compatible in the current market.

Also, the pool is often not maintained nor working.
There are tons of extra fees which are incomprehensible or double. And if you ask, they just tell you that you are too stupid to... understand! Just pay!
Lee mas

One star so far. The application process is overly convoluted and took a long time (days) to complete. Then this morning we were supposed to move in. They decided to wait till 10am on move-in day to call and tell us that the apartment is not going to be ready until 3pm. So, now here we sit. Everything packed up, ready to go. Now sitting here for another 5 hours. Really? The morning of move-in? Horrible start. Have not even gotten there and am already irritated with the way things are being and... have been handled. From what I have seen thus far, I will definitely keep the 30 day default in mind. Review will be updated on move-in. If that even happens today. Lee mas

Cleanliness Was expecting cleanliness within the premises and common area. Some sitting space in free air.

Maintenance request Maintenance has alway been quick to respond when I place the request, this time it was not the case, it took about a month to get my A/C filter changed after submitting two separate request and verbal notification.

As a former resident of The Grand on Memorial, I feel compelled to share my experience in hopes of saving others from the same frustration, disappointment, and concern for personal safety that ultimately led me to buy out of my lease just to get away.

This community gives off a polished appearance, but it’s little more than a false sense of security. One of the most alarming incidents during my time here was when my car was vandalized—right in front of the building, directly beneath a security... camera. When I asked about the footage, I was told the cameras don’t record or function properly. They’re essentially props—just for show. It's incredibly misleading and dangerous to advertise surveillance that doesn't exist.

The entry gates? Always broken. Whether it was days or weeks, it often felt like anyone could walk or drive in freely. Combined with the non-functional cameras, it created an environment where safety was clearly not a priority.

To make matters worse, the property is littered with trash more often than not. Common areas are poorly maintained, giving the community a rundown, neglected atmosphere that doesn’t reflect the price point or promises made during leasing.

And if you're hoping for helpful, solution-oriented support from staff—don’t. My experience with management ranged from dismissive to outright rude. Every concern I brought up—about safety, cleanliness, maintenance—was met with indifference or defensiveness. It's hard to feel like a valued resident when basic concerns are brushed off as inconveniences.

In the end, I had to make the tough financial decision to terminate my lease early just to prioritize my well-being. I do not write this to be malicious, but to provide an honest warning. There are far better-managed, safer, and more respectful communities in Houston. Unfortunately, The Grand on Memorial is not one of them.
Lee mas