Villas at Hermann Park

Maintenance Response Barry H. and William R. ~ Both did a great job. They were pleasant and courteous, and they fixed the issues quickly and smoothly. Thank you!

I have the unfortunate experience of living at the Villas at Hermann Park, and I must say it is nothing short of disappointing. From the very beginning, there have been discrepancies and issues that should have been addressed before I even moved in.

Firstly, I was informed that maintenance and repairs were being conducted upon move-in, which meant I couldn't see the unit beforehand. This lack of transparency was already a red flag. Upon finally entering the apartment, I was greeted with visible... gaps in the vinyl flooring and a rusted stove. It was evident that the entire apartment had not been properly cleaned, requiring a deep clean before I could even settle in.

To make matters worse, there were numerous problems with the functionality of the apartment. The keyless deadbolt was missing from the door a promising amenity, compromising the quality of my living space. The outside patio utility room door couldn't even shut properly, and the exterior door to the apartment balcony was left ajar, leaving me feeling unsafe and vulnerable. Even within the unit, multiple doors were unable to close completely.

Despite reporting these issues and the promised structural repairs, my problems persisted. The AC unit repeatedly malfunctioned, requiring multiple repairs and inconveniencing multiple times during the heat of the summer months. The stove continued to malfunction, making it difficult to cook meals. Furthermore, the promised keyless deadbolt was never repaired, leaving promises unmet for repair and a lack of quality amenities.

Additionally, basic amenities such as the icemaker and dryer were not functioning properly, despite multiple attempts to have them fixed. It has been frustrating to deal with ongoing repairs and maintenance visits that seem to never fully be resolved.

Moreover, I discovered cracks and structural damage within the apartment, indicating poor maintenance and neglect. The exhaust fan is now out of order, causing discomfort and inadequate ventilation. Even after structural repairs installed doors continue to have issues, making them unable to close properly.

Overall, my experience at the Villas at Hermann Park has been and is extremely disappointing. The initial discrepancies, subpar cleanliness, and a multitude of ongoing issues with key amenities and apartment functionality are unacceptable. The lack of timely and effective maintenance response further exacerbated the problems. Lee mas

The apartments themselves are very nice inside, especially if you opt for a newly upgraded unit. However, we have had nothing but problems with maintenance trying to fix issues with the apartment. Sometimes maintenance wouldn’t show up for days, mark requests as complete w/o even showing up, or would not know what the issue is and leave without giving us an update. The language barrier is not something that typically bothers me but when maintenance does not know what’s going on they tend to just... leave w/o saying anything. For example, we had an issue with our fridge that would cause it to stop blowing cold air periodically. I submitted a request, TWO weeks later they showed up, and marked the request as complete even though I was the one who took apart the fridge and fixed it myself.

In Summary, the apartment units themselves are nice and security for the most part is good. Maintenance is a different story… Lee mas

This is apartment is managed by incompetence. My ac has been out for 11 days now. I reported this on the day it happened. No one looked at the a/c until 2 days later. The a/c unit was broken and I was told that they would order a replacement the same day and it should be arriving next Tuesday. I called corporate since I didn't even hear anything from the folks here and it was Wednesday now. Apartment manager reached out and told me they would install it by Friday (today), but I received a call... from maintenance that the ac unit that came in today was defective and that they would receive a new on by Monday. I doubt they ordered the ac unit when they said they would, especially when the AC arrived conveniently defective. Lee mas

Do not stay at these apartments. Absolutely 0 security and management refuses to do anything about the regular car break ins. This is the 3rd time my car has been broken into along with several other cars that were parked in this parking garage. HPD will give you a police report and that’s it. Thanks Houston.