24/1/26
Unsafe Conditions and Broken Maintenance Process
I’m a long-term resident, and my experience has declined due to unresolved safety issues and a broken maintenance process.
Exterior lighting near my building has been out for over a month, creating unsafe conditions. Because the walkways were dark, we unexpectedly encountered two stray pit bulls near the building. Multiple maintenance requests were submitted, yet the work orders were closed as “resolved” without the lights being fixed.
The maintenance system itself is broken. Requests are... closed without action, management and maintenance don’t communicate, and the burden is placed on tenants to repeatedly follow up. Why have a system to request help if issues are closed without being addressed?
I also experienced a serious towing issue. A rental vehicle was parked after 2:00 a.m. and towed before 8:00 a.m., leaving no reasonable opportunity to register it after a late-night shift. The tow was not reported to law enforcement and was only confirmed after police reviewed traffic footage.
Despite contacting both on-site and regional management, no one has yet to return my calls. Prospective residents should proceed with caution.
Reseña de Apartments.com
Administrador de la propiedad en The Atlantic Mansfield respondió a esta revisión
Hi Ray, thank you for taking the time to share your feedback. We understand you have expressed concerns through reviews on both Yelp and Google, and we want you to know that we take all resident feedback seriously, especially matters related to... safety and maintenance. We regret that your experience has been frustrating. Regarding exterior lighting and maintenance concerns, our team relies on submitted service requests so issues can be properly tracked, addressed, and documented. If a service request is not resolved to satisfaction or if concerns persist, we strongly encourage residents to contact the leasing office directly. This allows us to promptly follow up, escalate when necessary, and ensure appropriate resolution. Our goal is always to ensure residents feel heard and supported. With respect to towing, our parking policies are in place to promote safety and ensure accurate records of vehicles on the property. To avoid enforcement action, residents are responsible for registering all vehicles—including rental or temporary vehicles—with the leasing office or through the resident parking app. Additionally, in accordance with our lease agreement, all occupants residing in an apartment must be listed on the lease. This helps us maintain accurate records, ensure community safety, and provide appropriate support to all residents. We are always happy to assist with adding authorized occupants as needed. Thank you for your residency and for bringing these concerns to our attention.
