The Delano at North Richland Hills Apartments

Finding the right home is about more than just an apartment—it’s about the people who create a welcoming and supportive community. Our experience with Pam and the team at The Delano was nothing short of remarkable, and we are incredibly grateful for their kindness and professionalism.
Last December, we faced a tough and unexpected situation that forced us to make the difficult decision to cancel our lease. During that stressful time, Pam went above and beyond to advocate for us, showing... compassion and understanding that exceeded anything we could have hoped for. She truly cares about the residents at The Delano and is willing to step in to offer solutions and support when challenges arise.
We also want to recognize Faizaan, who was an absolute pleasure to work with. He was not only efficient and professional but also incredibly warm and kind in every interaction. His dedication to providing excellent service and ensuring that residents feel valued is a true testament to the high standards at The Delano.
Though our time there was brief, the experience left a lasting impression on us. In a world where customer service often feels impersonal, Pam, Faizaan, and the entire team at The Delano remind us what it means to truly care about residents. If you’re looking for a place where the staff genuinely looks out for you and your well-being, The Delano is the perfect choice. Lee mas

I can't thank Pam and the team at The Delano at North Richland Hills enough for their incredible support during a very tough time. When we had to make some difficult decisions last December, Pam went above and beyond to advocate for us. Her kindness and willingness to help exceeded our expectations and made a stressful situation much easier to navigate.

Faizaan was also a standout—professional, kind, and always efficient. I truly appreciated our conversations, as he’s such a genuinely nice... young man. The Delano is lucky to have him on the team!

I highly recommend this community not just for the quality of the apartments, but for the outstanding management that truly cares about its residents. Lee mas

I have shared this on other sites, because I really want people to understand that communities are not perfect, but this one does a great job of trying to be perfect.

I've lived in a few different apartment communities, and honestly, I usually moved out because of the staff. But this place? The staff here is hands down the best I've ever dealt with. Living alone can be intimidating sometimes, but Pam and Fai in the office are always so helpful and know exactly what they're doing.

And don’t... even get me started on the maintenance team—Curt, Anthony, and Chris are top-notch. One morning, my garage wouldn’t close, and I had to be at work by 7 AM. I called the after-hours line, and even though the office doesn’t open until 9, the maintenance guy who lives onsite came right away to make sure my garage was secured while waiting for the vendor. By the time I got home, everything was fixed.

There have even been a couple of times when my car wouldn’t start, and they helped me get it going. It’s little things like that that make this place feel like home. Lee mas

When it comes to moving to the Dallas area I worried about what I might have to give up for location. At The Delano at North Richland Hills I discovered the answer was nothing! At the Delano I not only discovered luxury living complete with quartz countertops, stainless steel appliances, private balcony, walk in closets, but also a pet friendly community of neighbors and new friends. The property is beautiful as are the amenities and the people who work here are not only friendly and... professional but also truly seem to want to make all residents feel part of the Delano community. At The Delano at North Richland Hills I found luxury, friends, community…home. Lee mas

It's quiet and comfortable. The location is good, I like that its down the street from Albertsons. The office staff is welcoming and friendly. Also, the maintenance team is on top of things!