17/7/25
Nice Unit, But EV Chargers Broken and Hallways Need Work
I’ve been living here for a few months. My unit is clean and in good shape, and the apartment itself is comfortable.
But there are big issues. The EV chargers have been broken for over a month, with no clear timeline for repairs. A staff member even told me they were fixed when they weren’t, which was frustrating, especially since the chargers were a big reason I signed my lease.
Also, the hallways could use more frequent cleaning, especially with all the bird nests that can’t be removed,... leaving messes in common areas.
If you don’t need an EV charger and can overlook some maintenance issues, this place might work. Otherwise, be cautious.
Reseña de Apartments.com
Administrador de la propiedad en The Sterling at Oak Hills respondió a esta revisión
Hello, thank you for taking the time to share your experience. We're glad to hear that you find your unit clean and comfortable, as that's something we always strive for.
That said, we truly regret the inconvenience you've experienced with the EV... chargers and the hallway cleanliness. We understand how frustrating it is, especially when a key amenity like EV charging was part of your leasing decision. We're currently working with our vendor on a long-term solution for the chargers and will make sure updates are communicated more clearly going forward. Regarding the common areas, you're right, the bird-related mess is a known challenge this time of year, and we’re reviewing our cleaning schedule to better address it. We value your feedback and are actively working on improvements. If you’d like to speak with our team directly or have suggestions, we’d love to hear from you. Please reach out to us at sterlingoakhills@greystar.com.
