Volare at the Woodlands

I had a guided tour confirmed for 1:00 PM and arrived a couple of minutes early. When I arrived, the office was closed with no communication or notice. After following up, I was told that tours are handled on a “whoever walks in first” basis and that appointment times are not necessarily honored.

During the phone conversation, the leasing agent Penny, was dismissive and did not seem concerned about the inconvenience or confusion caused, even after I explained that my appointment had been... confirmed and that I arrived on time.

This policy was never communicated in advance and defeats the purpose of scheduling a tour. Due to the lack of organization, accountability, and professionalism, I’ve decided not to move forward, as I wouldn’t feel comfortable with management that handles situations this way. Lee mas

There are always mountains of trash, old mattresses, and furniture piled up outside the dumpster area.

The complete opposite of excellent. Let me start with advertised details. I asked multiple agents about hosted events (by the complex) for social interaction (pre-covid mind you) and they just did not want to put in any effort. I even offered to do literally ALL the work for them in organizing, setup, and gave them all the details for how things could work. They also don't have a liability claim for their property that allows them to serve alcohol (no biggie right?) they also don't allow you to... drink on their property while at events (if they even hosted them) and purposefully hired a vendor that did not have a liquor license. Fast forward two months, I purchased a covered parking spot from them and people kept parking in it. The interior falls apart faster than covid spread. They will go out of their way to ignore your phone calls and voicemails for inquiries. They will not reimburse you for the amenities you are paying for under contract yet cannot use (gym, pool, car wash station). And yes they lie to you, they said that the card system to get into the pool was having issues.. Ok so disable the lock on it and be done with it until repairs? I even checked all the gates and they worked but they wired them shut with locks (same day). Dog poop literally everywhere. Car breakins are common place now. I tried calling them for move out notice multiple times and finally emailed them because nobody would return my calls, and office was closed and they said I needed to give them two month notice! Yikes. Steer clear of this place, they will not take responsibility for their mistakes, they fail to fix minor issues and most of all lack initiative to make people happy when it costs them nothing. Lee mas

First off these apartments will seem great whenever you are looking at them. Then you move in and it just becomes annoying. I moved in and a few days later my dishwasher went out. I put in a service request on a Sunday, I called on a Monday and left a voicemail. I called on a Wednesday and left another message. They finally got back to me and maintenance came later that day, They told me a week for a new dishwasher and he vacuumed the standing water in it. 3 weeks later they finally come and... installed a new dishwasher after I had to call and email to finally get ahold of someone. Then my gate code stopped working for visitors and I called and left voicemails for that as well, and still nothing. They finally called said it was fixed and then it stopped again. I called and had to leave a voicemail because they never answer their phone. They finally got it fixed but never called and told me they fixed it. When I moved in we had to sign the lease outside in 30 degree weather because god forbid you go inside during COVID with a mask on ! I have a neighbor who eats apples, smokes and talks on the phone all while sitting on my car and every time I tell him to get off he says sorry but continues to do it. It’s been a nightmare, the side gate is always broken, trash is piled up all the time, my neighbors listen to music as loud as they can day and night and never stop. I cannot wait until my lease is up so I can move! Lee mas

I had a pest infestation (red ants) right after the last storm. I keep a clean house so it was a surprise. First I had to wait 4(!) days until pest control came and they barely sprayed the entry door (Camera footage) Note said to wait three weeks during which I was repeatedly bitten and no changes. Went to see the manager again and she refused to talk to me. In fact she stayed in her office and let the poor but seemingly arrogant new front desk kid let me know I should get my own ant spray and... treat the place myself or wait until pest control showed up again (3 days)
Needless to say - I am done and out. Reconsider this place - I have no clue why there are 5 stars on here unless staff posts. Dirty hallways, trash laying out and such.

There are better places close by. Good luck everyone Lee mas