21LUX Apartments

This is a mixed review….

The Unit itself is very nice, spacious, and has good lighting. Management, the amenities, and the hallways are my main issues.

I do need to preface, the new property manager, Tyree, is amazing, but unfortunately it doesn’t make up for the experiences I had. The old manager, who still comes around, Kevin, should never work is customer service. When I moved in, I didn’t have hot water for 9 days. During these nine days, I called the office everyday to ask for it to be... fixed or turned on. On top of that, my bath tub was cracked, causing possible black mold, the shelves in the closet were ripping out of the walls, and the kitchen sink was coming apart from the countertops and leaking water. Oh, and the Vivint smart home system door lock wouldn’t work, and management wouldn’t do anything about it, so I had to call them and order a whole new door lock, and install it, because maintenance wouldn’t come do it. When I called on the 9th day of no hot water, management’s response was “there are people with more pressing issues”… right.

Next, the amenities/hallways. I would use the gym from time to time. The gym AC was set to 79°… in April. While I sweating, trying to get in a good workout, there is extremely hot air blowing straight at you. The thermostat? Blocked off so you can’t adjust it. The Cable machine, missing the latch that allows you to change the height, but only on one side.

The linoleum flooring in the hallway constantly smelled like animal urine… and the brick post directly outside the door is permanently stained from being used as a bathroom. I totally understand that maintenance isn’t going to stand out there and patrol the door, but pouring some hot water on it from time to time to alleviate the smell would be nice. On top of that, the unit directly outside the elevator on floor 2 just loves to take their three yapping dogs to the bathroom and then LEAVE THE DOGGY BAGS in front of their front door for hours on end, smelling up the whole hallway.

Also :)…. One day, in the hot summer sunlight, someone spilled their coffee in the carpet in the entry way, and didn’t clean it up. While this is not maintenance’s or management’s fault, I called them and ask them to come clean it up. Their response, “we are busy with meetings all day. How long did it take them to clean it up? 7 days…. And I took photos from day 1 to day 7. The coffee was being walked all through the hallways, elevators, and in the carpet. It smelled so bad, Lee mas

Pros - close to stores, next to Trax, usually pretty quiet, good pool and hot tub, gym is always clean, terrace is nice, nice club house, nice theater room, trash is picked up Sunday - Thursday at your doorstep. They’re good at cleaning the shared areas. Paying rent is easy online. Security system is nice. Vivint cameras for each apartment with controlled access. Internet is usually good. Amazon packages are locked in lockers - although I have seen some at doorsteps or loosely in the mailroom.... Nice washer, dryer, and dishwasher. I feel there’s plenty of room to store all my stuff. My closet is nice. I like that the bathroom has a full mirror and a shower AND a tub unlike some places that just have standing space only. Kevin the property manager is super kind and the maintenance guy is friendly.

Cons - seen more rats than I’d like not tons but one is enough I’ve probably seen at least 5. Parking needs to be arranged by what building people live in. They sometimes take forever to fulfill a maintenance request or tell you they’re working on it or they’ll look into it and sometimes nothing happens or they just ignore the request still waiting on something I reported months ago. Some things they’re quick on but others it feels like they don’t care. Office girl never has answers to any of my questions and sometimes feels like she’s being bothered when asked something. The smell of weed can be strong at times, One thing that makes me angry is the bathrooms are always locked, if you have to use the restroom when you’re on the terrace, by the pool table, or by the gym don’t count on using the nearby restrooms. I don’t know why they’re always locked or why they’re even there if we can’t use them. Pool bathrooms rarely ever have toilet paper in them. I bring a roll with me every time I go to the pool just in case. Paying utilities kind of sucks cause you have your regular Dominion Energy & Rocky Mountain bills, but on top of that you have to pay shared area utilities. I didn’t know this until after I moved in. So rent was an extra $300-$400 more than what’s listed. Sometimes the gates have issues opening. Exiting the gates you’re not supposed to make a left turn, so that kind of sucks if you need to turn left. There’s no guest parking. No tv packages like Comcast, DirecTV, or anything else. I just use streaming services. People can sometimes be loud in the hallways at like 3am. Lee mas

Not worth what you pay for.
Overcharge for everything
office lady very rude not professional

I pity whoever moves into my unit now that I’m gone. I pity everyone living there. Most residents are quite vocal about how much they hate it there— there was a point where we were congratulating each other on finally moving out when we saw uhauls parked out front, this place is so bad. If you’re not fond of paying $400-500 extra per month on top of other miscellaneous fines and fees for every little thing, living next to a crime hub, having your car towed out of your assigned spot, not having... friends be able to visit because of parking (which is a violation of Freedom of Association which I don’t have the energy to bother dragging this garbage dump of a place through court for), smelling everyone’s garbage in the hall, etc. I would steer clear. This place is heinous. Management is horrible, location is trash, price is heinous. Lee mas

Access to everything you need are all within a mile