23/1/26
Disappointing Experience
While the apartment itself is fine, noise has been a constant issue here. The upstairs neighbors slam heavy items and create tons of impact noise all throughout each day and night. It’s loud enough to disrupt sleep and prohibit normal use of my apartment. At this point, I strongly believe the noise is intentional, or that they are operating an unlicensed business out of the apartment. I’ve contacted management multiple times, but the problem has only gotten progressively worse, and they won’t... let me end the lease early. While they eventually offered to let me move to a different unit, if I’m going to go through the hassle and expense of moving, I’d rather move somewhere where the community guidelines are better enforced. (I’ve also dealt with frequent marijuana smoke from the balcony of the same neighbors. Building is supposed to be smoke free.)
I've lived in apartments over the past 19 years, and I’m very accustomed to the typical noises that come with apartment living. This is far beyond that, and no match for the white noise machines and sound blocking earplugs/headphones I’ve purchased. If you value your sleep and sanity, I’d strongly recommend considering this experience before moving in. I am moving out at the end of my first lease term, which is the quickest I’ve ever ended a lease. I have never been so excited to leave an apartment. Overall a disappointing experience.
Reseña de Apartments.com
Administrador de la propiedad en The Kingsley respondió a esta revisión
Thank you for taking the time to share your experience. We’re truly sorry to hear that noise concerns impacted your comfort during your time in our community. We understand how disruptive ongoing noise can be, particularly when it affects sleep and... daily living, and this is not the experience we strive to provide our residents. Our community standards are in place to ensure a respectful and comfortable environment for all, including policies related to noise and our smoke-free designation. While apartment living can involve some level of everyday sound transfer, we take reports that exceed reasonable expectations seriously and investigate them accordingly. We regret that, despite our efforts and the alternative options offered, we were unable to reach a resolution that met your expectations. We appreciate your feedback, as it helps us identify areas where we can improve our enforcement processes and resident experience. We wish you the very best in your next home and hope it provides the peace and comfort you’re looking for.
