8/12/25
Awful Front Office
First off, maintenance is great. Quick and helpful. The onboarding team seemed good too.
Front office is different. Having ongoing issues with a neighbor with a large subwoofer playing loud enough to vibrate photos on my wall. The walls are generally pretty thick and precious tenants made just about no noise which makes this new one even worse. Sent in a complaint and didn't get a response until a week later saying they had email issues (emails about food trucks and rent due got through... though) and asked if ongoing. I said yes and that was the end. Happened a few more times and sent a more formal complaint in and haven't heard from them.
The floors are lumpy somehow and walls have paint over outlets and flaking paint.
Avoid at all costs. You are paying a premium for nothing, don't let the clubhouse or "luxury" brand they label this to justify the price trick you.
Reseña de Apartments.com
2 personas encontraron esto útil
Administrador de la propiedad en The Amber at Greenbrier respondió a esta revisión
Thank you for taking the time to share your feedback. We’re glad to hear that your experience with our maintenance and onboarding teams has been positive, but we’re truly sorry to learn about the ongoing noise concerns and the difficulties you’ve... experienced with communication from our office. This is not the level of responsiveness we strive to provide, and we understand how frustrating this situation must be.
We also appreciate you bringing the condition concerns in your home to our attention. We’d like the opportunity to address these issues directly and work toward a resolution. When you have a moment, please reach out to the management team so we can review your concerns in detail and ensure they are handled promptly.
Thank you again for your feedback—it helps us improve, and we hope to restore your confidence in our community.
