TGM Ridge Apartamentos

The management is very friendly and helpful except when you have a complaint. The response I get from them is not very helpful and because of the excessive and disrespectful loud booms that come from my upstairs neighbors, I spend a lot of nights out of my apartment. I have been told to call the non emergency number and that’s all I get from them. The rent went up $130 and I don’t get to enjoy my apartment.
The apartment is very nice, modern, and spacious, I just don’t enjoy living here.

washer and dryer is from the 1950's, can't even fit a bed sheet in it. water damage on move in day. Windows have white spray paint, you can't see out of them. extremely bad place to live.

If I could go back in time i would never have signed my lease with TGM ridge. If you're like me you are probably the type that spends a great deal of time research apartments because you want to make the best possible decision, because housing in this area is pricey.. This place is NOT it.
I am noise sensitive and my number ONE request was to leave in a quite unit. The apartment I was shown was on the third level which made me a very skeptical, but the leasing agent assured me that they don't... hear complaints about upstairs neighbors, saying it's a quite units and noise isn't an issue.

I am aware that living in apartment communities you should expect to hear footsteps and noise and I agree . However, the footsteps are so heavy that my apartment walls and floor shake and vibrate. The chandeliers in the kitchen sways back and forth whenever they are walking.

I don't think it's normal to wake up in the middle of the night 3-4 a week, because your neighbor has to use the restroom. I use a white noise machine but that doesn't cancel out the crashing noise and physical vibrations I feel. I have lived in apartments all over VA including low income apartments and I still have never experienced anything until I moved here.

I have to live my life around my upstairs neighbors schedule. I cannot enjoy reading a book to go to sleep, i cannot meditate, I cannot take a nap when i want.

The problem isn't the neighbor even if they tip-toe you can hear it. It's the way the apartments was built, so so so shoddy and poorly insulated. Also half of the electric outlet in the apartment do not work.

I wake up in the middle of the night thinking someone is breaking into my apartment because of the BOOMING noise coming from upstairs when they decide to use the restroom or go to the kitchen.

If the leasing agent was honest with me from the beginning i could have just patiently waited a month or two for a top level unit to become available. I was mislead and I feel betrayed.
My morning anxiety which i spent YEARS trying to control and manage is so bad now and I don't feel safe at all for my mental health. The quality of my life had drastically decrease ever since I moved in here three months ago. Please please if you are noise sensitive and noise is a trigger for you find another place. And if you chose to live on the top level just know you will bring disturbance onto the people below you. Lee mas

I’ve lived in this community for almost 5 years now. I must say, this by far is the best apartment I’ve ever lived in. Down to the maintenance staff, to the office manager Faith, to the unit it self, I mean the list goes on! Everyone who works on the property is so nice and caring. If not because of financial problems, I would definitely not be moving out. The Maintenance team do a great job of keeping the property clean and safe for the tenants. I will definitely recommend this community to... anyone who is looking for a safe,well rounded place to live. Lee mas

The property manger Faith and her maintenance team are incredible. She always makes time to meet with me no matter how busy she is and the maintenance team is on point! My work orders are completed within just a few hours and the maintenance team is always polite and friendly. Koudos to the new guy Joe as well for a job well done. Will be renewing my lease and looking forward to many more years at TGM Ridge.