Haven Reston Affordable Apartments

10/3/2023 The management team is very unresponsive. For 2 days I've received a note on my door saying that my lease expires in December 2023. When I have forwarded the copy of my lease showing that my lease expires in December 2024 to the managers here I've gotten no response from them. Emilio is the only one in the office that seems very customer service oriented but I don't believe he deals with leasing. Unfortunately, I'm verifying my belief that the only way to get a response from Haven... Reston/Gates Hudson management is to post a review that is less than good here. Lee mas

Pro: It is very quite and parking is free. I haven’t seen any bugs and that was my biggest fear when moving into the woods. The appliances are new and the apartment complex it’s self is very clean.

Cons: They force turn off the a/c for the winter without notifying you. When i moved in i specifically asked if the air was self controlled and they said yes. I have bad allergies and sleeping with the windows open every night is terrible. I walked into my apartment today and it was literally 85... degrees because this January day just happens to be in the high 60s. The laundry situation is the biggest pain. you are given a card but can only put 10s and 20s in machine. not every building has a machine to reload the card so you have to walk into another building and it’s just awkward. The machines are typically broken and you have to call the company directly. Drying clothes takes about two cycles every time.

Basically if you’re looking to save money and have a decent place to live it’s perfect. Just consider the occasional HOT nights and laundry being a 5 hour process for one load. Lee mas

Everything is great except the laundry facilities. We love the location, privacy, and relative quiet of the complex, and we find the rent to be very reasonable. We were disappointed that there isn't in-unit laundry, but we thought it wouldn't be too bad because there's a laundry room with two washers and two dryers per floor, which charge $1.50 per load for each machine. We soon discovered that the dryers on our floor and the floor below us do not dry clothes fully. It takes two, sometimes three... cycles to get the clothes dry, which is a huge waste of money. Then we had an issue where both washers stopped mid-rinse cycle.

We submitted work orders for six different machines (two washers and four dryers), which were marked as resolved within two days, only for one of the washers to charge me but then not start. We'll find out soon enough if anything was actually done to fix the dryers. Lee mas

I was am the victim of a bait and switch. I was shown an apartment over looking a wooded gully with windows on two sides. I was under the impression that that was the apartment I was going to rent. It turned out that I signed a lease for a smelly, gloomy, underground apartment where I can not use my mobile phone and where there is a constant high-pitched sound from some mechanical equipment. I was totally ripped off. On top of that I had my car towed by Battlefield Towing and Storage. I... got my car back after a $53 cab fare and $160 for Battlefield. Apparently my car lacked the proper parking decal which I had no idea was required. What did the manager think I walked to work? Out of spitefulness management refused to give me a decal or reimburse me for towing my car. This place is a rip-off dump. Stay away! Lee mas

Be aware that the management of Colvin Woods Apartments has entered into an agreement with the shady towing company Battlefield Towing and Storage to engage in predatory towing practices in their poorly marked parking lots. As a result, residents and guests are regularly towed 30 minutes away to a storage facility where you have to deal with rude staff and give them $160 to get your vehicle back. The towing staff patrol the parking lots and wait for car owners to go inside so they can hook up... quick and get out of site before noticed. It only takes a few minutes and they have you. Residents frequently wake to go to work and find their vehicles missing because they forgot to put the tag in the window and guests lose their cars while visiting. What an inconvenience and scam! Not a friendly practice. Lee mas