J Harbor Park at North Point Apartamentos

Nice remote location in Reston with low traffic and great areas for trails as well as other outdoor activities. Would recommend to any new tenants who like hidden gem areas in Virginia.

Quiet hours are 11pm-7am but my neighbors scream all night long. Management hasn’t responded to my noise complaints. This has been an issue for 6 months now.

I have the opinion that the management office employees are kind people, but they are new, have not been well trained, are understaffed and overworked. Communication is lacking, difficult, and response time is too long. Info provided is often wrong, for example, on apt tour I mentioned to my roommate that she could never have a grill on her balcony and the management employee interjected an affirmative "yes, she can". I corrected and explained that county law prohibits grills on apt balconies,... yet the employee corrected me with incorrect info, stating "grill on balcony is fine". Cleaning of apartment prior to move-in was severely lacking. Move-in instructions offered were "zero". No provided move-in sheet, no verbal move-in instructions and when I asked very specific move-in questions (i.e. where does moving truck park?) the answers were vague and of zero help. BUT, It appeared that a new Manager was hired so my opinion is that he can save this office. Time will tell. Lee mas

The apartment is clean and the surrounding area and club house are well taken care of. The cost is a but much but on par with the surrounding area. The leasing office has been hit or miss in terms of help but they are generally good.

I love my apartment, and the community around it.
There has been a problem with staffing - too much turnover. Just as we get to know the office folk, they move on.
And service requests are not handled in a timely manner these days.