London Towne

When I first went, they showed me the apartment and I liked it, so I decided to apply and I was sure I wanted to move here. But this afternoon, I was attended to by an extremely rude and ill-mannered woman. They're supposed to treat their prospective new residents well, and the attitude of their staff leaves much to be desired! I don't recommend this place. After that experience, I have many doubts and I'll look for somewhere else.

Stay away from this apartment. The management here sucks! They made me pay a Utility bill that was their responsibility. I called the utility company & they confirmed that the apartment people made me pay for their bill. This apartment complex not only made me pay for their bill, they charged me $50 fee for the bill that was their responsibility. So they gave me partial credit back. Then next month they removed the credit & charged my account again. I had to pay the charge or else they threaten... to charge late fee! I paid then I contacted them about the credit reversed. The management team played dumb & said they waived me $25 fee for my bill. I had them look into my payments history & I paid extra always. I was never waived any $25 that they made up. I was actually charged extra $50 fee + bill that they used( that was weeks prior to my move in). I confronted them with proof & they ignored me after they found out I was right & that they made up about the part of waiving $25 fee when they actually charged me $50 + a bill they used before my move in! Unprofessional team & lack of honesty. Do not move here! Lee mas

I moved in 5/2020 and within three weeks the hot water heater went out. I stayed without hot water for almost a week. On top of all the issues I have had here (see other reviews)… guess what?! 5/2021 the hot water heater is out again! I am without hot water for a week. Credit: they have been lighting the pilot each day for a week instead of getting a new hot water heater BUT today the pilot went out. Smh..

This place is horrible. There is trash everywhere and I sincerely mean everywhere! Before... you rent take a drive through the neighborhood especially on the weekend and look at the trash collection. It’s horrible. Do not move here if you want sanity.

Lee mas

This place is not even worth 1 star. It’s awful!! Now on top of all the other issues in the community, they remove ALL dumpsters and expect residents to use one centralized compactor. The community is filled with trash. It looks disgusting and is causing health hazards. We also are attracting strange animals nightly.
There are elderly people who live here and this joke of a complex expects them to transport their trash blocks down the road. Disgusting. Shameful!!
This is just one of the... numerous issues with this property. Do your research!! Also check out the Henrico county crime stats on the community before you relocate here. Suspicious activity, drug activity, gun shots... it’s not worth the money or your safety! Lee mas

Trash is everywhere. They removed dumpsters and replaced it with 1 trash compactor that is never attended. Our sidewalks flood with the slightest rain.

They're saving tons on trash pickup fees but rent keeps increasing. Don't give this place your money.