The Residences at Potomac Crest Apartamentos

These apartments are nice to the eye . Neighbors are very friendly and the location is wonderful for my children. However since moving into my unit since may I’ve had water damage / mold issues that the maintenance/ office staff has been trying to fix the issue . Unfortunately these units were built poorly and other neighbors have told me they also have bad issues with mold in their units. This sadly is the reason why my family may have to relocate . Which sucks because I just got them... registered for school .other than those issues the staff and maintenance are very friendly and they always have some type of event in the office for families . Lee mas

The leasing office ladies are super nice and helpful with me. Never had any problems. I absolutely love the apartments and the location. Feels safe being by the hospital, police station, and the courthouse. My only issue is the trash. There is only 1 dumpster for the entire neighborhood and it overflows all the time so there is constant trash all over the road…

The apartments are definitely nice but the ladies who run the leasing office aren’t the best. They give you no updates when it comes to the application unless you call them, assuming they even answer. And information they give out isn’t always accurate. Because the rent is pretty cheap for what you’re getting, there’s a lot of restrictions that come with it so be aware. I understand that it’s a new apartment so them being busy is to be expected, but if I were to move in and had to rely on them... for certain things I’d be very hesitant. Lee mas

I have been waiting for my application to get accepted and for the office to send me my paperwork for weeks now and they keep telling me they are going to do it and it never happens. I have politely called multiple times and they keep lying to me. The first impression is terrible. If I didn't already pay money for my application, I would have already picked another complex that actually cared about me.

I'm sure the property is in excellent condition being that it's brand new but I wouldn't know because I wasn't shown anything.

So I was scheduled and confirmed THREE TIMES between last week and the morning of my appointment to view a unit. The person in the office was rude from the beginning. It was almost as if I was an interruption. The greeting "can I help you?" wasn't inviting at all but I let that slide. I explained that I had an appointment to tour Apts and was immediately told that... she had nothing to show us because Apts were being inspected, which is fine, but then why confirm the morning of? I understand circumstances change but no communication at all is a Red flag.

Next red flag: "do you still want to go over the application process?" I mean, I took time off work and drove 30 minutes out of my way... absolutely.

I was handed a packet, advised of income restrictions and utilities. Went over policies and fees. ( They charge a fee to hold Apts that are empty and there's no wait list.)No one even knows the complex is open so what are we holding? Ok whatever. I would've bent on that one too but there was more that didn't sit right with me...

The next thing that rubbed me the wrong way was I was told my adult dependant daughter would be considered a Co head of household opposed to a dependant. I don't mind anyone doing background/ criminal/ credit check on her or even paying for it but she's not a Co head in my house. She doesn't have a job. Doesn't make decisions for the rest of the household so yeah... no. I took the application with me but we will not be applying.

Finally, She asked if I had any questions and provided a blank stare and that was literally it. The entire conversation was no more than 10 minutes. No apologies for inconvenience, or offer to schedule another tour or anything. Just a stare as if to say, ok you can leave now. So we left. I will not be applying and it's a shame. To advertise affordable housing and then treat people like they are less than when they come to apply is not cool. And just based off that interaction alone I'm completely turned off. Lee mas