Avana Star Lake Apartamentos

Hi Reuben,

Thank you for bringing this to our attention. We sincerely apologize for the delay in addressing your dryer issue and for the experience you've had with our office team. We understand how frustrating this must be and truly regret the... inconvenience caused. Our maintenance department was unfortunately short-staffed earlier this year, which impacted our ability to respond as quickly as we strive to. However, we are now fully staffed and committed to resolving outstanding issues promptly. A member of our team will be reaching out to you shortly to assess and address the problem with your dryer. We appreciate your patience and thank you for giving us the opportunity to make things right.

Best Regards,
Avana Star Lake Management Lee mas

Hi,

Thank you so much for your feedback! We're glad to hear that the detailed map was helpful in getting you oriented and making it easier to find key amenities like the laundromat and mailbox. It's great to know it made a positive difference in... your experience. If there's anything else we can do to make your stay even more comfortable, please don’t hesitate to let us know!

Best Regards,
Avana Star Lake Management Lee mas

Hello,

Thank you for your feedback. We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand your frustration and sincerely apologize if you’ve felt that communication or service has... fallen short of expectations.

Regarding the pools, we recognize how important this amenity is to our residents. The pools have been temporarily closed due to a necessary maintenance issue that we're actively addressing. This work is essential to ensure the safety and comfort of all residents, and we’re happy to share that the pools will be opening very soon once the repairs are complete.

We value all of our residents and are committed to improving communication and service. If you’d like to discuss this further, we’d be happy to speak with you directly — please feel free to reach out to the leasing office at your convenience.

Sincerely,
Avana Star Lake Management Lee mas

Hi,

Thank you so much for your kind words and for sharing your experience living at Avana Star Lake! We're thrilled to hear that you feel safe and comfortable here, and that you're enjoying the cleanliness of the community and the gym — your... feedback truly means a lot to us.

We completely understand how not having a washer and dryer in your apartment can be inconvenient, especially with a busy schedule. The good news is that yes, we do have select apartment homes with in-unit washer and dryer, and we’d be happy to help you explore transfer options within the community that better suit your needs.

Please don’t hesitate to reach out to the leasing office at your convenience — we’d love to discuss available options and assist in any way we can to make your living experience even better.

Thank you again for being part of the Avana Star Lake community — we’re grateful to have you here!

Warm regards,
Avana Star Lake Management Lee mas

Samir,

Thank you so much for taking the time to share your thoughtful feedback. We truly appreciate your perspective on what makes for a quality living environment — and we agree with the standards you've outlined.

Our team is committed to... providing professional, respectful, and well-trained manag ement. We take resident safety, privacy, and fairness seriously, and strive to maintain a community where all residents feel comfortable and supported. We also understand the importance of timely repairs, routine pest control, and thorough apartment turnover between residents to ensure a clean, welcoming home.

We’re always working to improve our property and services, and feedback like yours helps guide those efforts. If you have any specific concerns or suggestions, we’d love to hear from you directly.

Thank you again for your input!

Sincerely,
Avana Star Lake Management Lee mas