Ascent South Lake Union

We moved out of this property nearly four weeks ago, and we are still waiting for a resolution on our final account balance. We paid our final rent and utilities, and we are owed a refund of our security deposit (net of any cleaning or damages). Instead, the final move-out statement incorrectly listed utility charges we already paid, claiming that we owe them money.

When we raised the issue, the leasing office staff were kind and tried to help, but the problem lies with Greystar’s accounting... and corporate support, who have been completely unresponsive for weeks. We were told that the matter was “escalated” and that we would receive an update by the end of the week — but after that promise, we were completely ghosted.

To make matters worse, we had to proactively follow up multiple times just to make sure our account wasn’t sent to collections for a charge we do not owe. The leasing team confirmed they asked the collection agency to hold off, which we appreciate — but no resident should ever have to worry about being sent to collections over a company’s internal accounting error.

It’s very disappointing that if a resident were late on payment, the property would have no hesitation in applying late fees or sending to collections, yet when the mistake is on their side, they seem to have no urgency or accountability.

Future residents should be aware that move-out billing issues can drag on for weeks with no response from Greystar, leaving you in financial limbo. Proceed with caution. Lee mas

A great place to live with beautiful and clean space and great team.

Top notch on all metrics- location, amenities, views, upscale and updated units, great staff and service. In a word this has been the “perfect” apartment rental experience.

The Ascent team is amazing and they are all always so pleasant and helpful, but the property itself is an overpriced piece of junk. There are no screens in the window. The vents are too small to properly heat/cool a room. The walls separating bedrooms and living rooms are extremely thin and cannot sustain a tv being mounted onto it. The faucet to the kitchen sink does not extend to the middle of the sink so you are always reaching over the sink awkwardly to wash dishes. There is no proper... ventilation in the bathrooms so you do not get heat/ac in the bathrooms. The shower water pressure is comical. The living room does not come with an overhead light and neither do the coat cabinets. Lee mas

I love to complain but after living here for over 2 years, I have absolutely no complaints. Ascent SLU is worth the investment - it quickly pays off because you always have a very safe, clean space. The main office staff and maintenance are so responsive and make every concern / question seem like the most important priority that they have to address ASAP. Highly recommend it here.