Ascent South Lake Union

Only suitable for people who are not sensitive in hearing. The entire HVAC system in the building is pretty bad. Noise will keep bothering your sleep, and they might provide any useful help.

We moved out of this property nearly four weeks ago, and we are still waiting for a resolution on our final account balance. We paid our final rent and utilities, and we are owed a refund of our security deposit (net of any cleaning or damages). Instead, the final move-out statement incorrectly listed utility charges we already paid, claiming that we owe them money.

When we raised the issue, the leasing office staff were kind and tried to help, but the problem lies with Greystar’s accounting... and corporate support, who have been completely unresponsive for weeks. We were told that the matter was “escalated” and that we would receive an update by the end of the week — but after that promise, we were completely ghosted.

To make matters worse, we had to proactively follow up multiple times just to make sure our account wasn’t sent to collections for a charge we do not owe. The leasing team confirmed they asked the collection agency to hold off, which we appreciate — but no resident should ever have to worry about being sent to collections over a company’s internal accounting error.

It’s very disappointing that if a resident were late on payment, the property would have no hesitation in applying late fees or sending to collections, yet when the mistake is on their side, they seem to have no urgency or accountability.

Future residents should be aware that move-out billing issues can drag on for weeks with no response from Greystar, leaving you in financial limbo. Proceed with caution. Read More

A great place to live with beautiful and clean space and great team.

A good apartment in this community

Top notch on all metrics- location, amenities, views, upscale and updated units, great staff and service. In a word this has been the “perfect” apartment rental experience.