Preserve at Riverwalk Apartments

I would strongly recommend thinking twice before renting at Preserve at Riverwalk. My experience with the management office has been incredibly frustrating from the very beginning.

When I first moved in, my lease was written incorrectly and they even spelled my last name wrong. I was also advertised two months of free rent, yet during one of those months they attempted to charge me rent anyway. When I did not pay because it was supposed to be part of the advertised free-rent period, I came home... to a 3-day eviction notice on my door. As a single mother with a baby at the time, seeing an eviction notice on my home because of an error on THEIR end was terrifying and completely unacceptable. The situation became such a mess that they eventually had to write an entirely new lease.

Unfortunately, the problems did not stop there. Communication with the office has been one of the worst parts of living here. When there is an actual issue that needs to be resolved, managers avoid you, do not return phone calls, and make it extremely difficult to get a straight answer.

Most recently, I have been trying to complete a roommate separation/lease change for over 4 MONTHS. I no longer live at the apartment, and despite repeatedly trying to get this handled properly, I have been ignored and avoided. On top of that, they have been attempting to move forward with a lease renewal involving my name even though I have not given permission or signed a renewal. It is at the point of me having to speak to their corporate manager at RAM Partners to get answers.

I understand that mistakes happen, but there is a huge difference between an occasional mistake and a repeated pattern of incorrect paperwork, poor communication, ignored calls, and serious lease issues that go unresolved for months. A leasing office is dealing with people’s homes, finances, credit, and legal obligations—these things should be handled carefully and professionally.

After everything I have dealt with, I would not recommend Preserve at Riverwalk. Document everything, keep copies of every lease and email, and get everything in writing. I wish I had known how difficult it would be to get management to address issues once they arose.
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It’s apartment living- good and bad but my apartment, the staff and those I have met are amazing here- quick to respond. Stephanie in maintenance is like top notch in all she does! Saw her mowing today!

Janice in the property management office was extremely knowledgeable and very helpful with me and other residents also.

Not sure why because there’s been zero communication in regards to all gates being open like 2 months prior to hurricane Helene. So we/I pay for pog privacy / security gate access as an amenity, however All gates continue to remain open for several months now. When do I get a refund? Also, water pressure is questionable

A/C was broken for weeks! I made multiple maintenance requests about A/C being broken and every time I was assured it was fixed. However it was never fixed. After about 4 attempts I was told to simply "close the blinds to keep the sun out". Only after multiple maintenance requests after being told "your a/c isn't broken just close the blinds" was the third party manufacture finally contacted. After they finally confirmed my A/C was broken they said they had to order a part when I am currently... waiting for. If this had been done weeks ago my A/C would be fixed by now. This entire time I'm sleeping with my bedroom at 78 degrees F. Then I asked if I could be provided with portable A/C unit while I wait. I want to emphasize that I ASKED FOR THE PORTABLE AS OPPOSED TO MANAGEMENT OFFERING IT. Then the portable A/C unit I received was broken.

Weeks later I still have no A/C and no portable unit because the broken one is the only one available. Read More