Landings at Coconut Creek

Me and my husband are from out of state and we came down about a two months ago to apartment hunting because we are trying to relocate down there. The community and apartments themselves are really nice. I cant even lie. HOWEVER...it sucks that its ruined by their rude management. The lady that gave us the tour was super friendly at first. But when it got down to the nitty gritty of applying, especially us being so far, her friendly and helpfulness" attitude changed. She emailed us the… application, we filled it out and emailed it back. Then we call and call and call (THEY NEVER ANSWER THE PHONES THERE) we still need some papers to be signed. Cool. We fill the missing paperwork and send it again. My husband even took off from work to make it trip down there to make sure all of our papers were in order. You would think if the person made the effort to travel down you would make sure that everything that is needed to be signed is signed. Well that wasn't the case and there was still "missing paperwork" because they needed originals and not electronic copies and signatures. But mind you she hasn't told us these things. We are waiting and waiting to get an update and NOTHING. So i call yesterday (we have been at this for weeks now) and after 30-40 mins of redialing I finally get through to someone. The assistant property manager answers rude not friendly or helpful., with the stank attitude like...what do you want. He tells me he's the assistant...to bad that when I asked for his "assistance" is correcting the issue he just forwards the call to the stupid lady we've been going around in circles with. She ended up saying that everything I had told her was wrong and we were the ones that were non compliant. So cancelled everything then and there. Obviously these two have no clue about a thing called customer service. All I really wanted was to be helped and shown they were willing to do whatever it took to fix anything that needed to be fixed. If they both would have came off differently, just willing to help and being understanding to their frustrated customer...maybe the situation could've been resolved. For anyone who' s moved out of state (especially for the first time) can agree that the process to find a new home is incredibly stressful. And it makes it even more stressful when people who are supposed to be helping you settle in to a new place are making the process worse. Read More

Whatever it takes, find a different place to live. I regret signing the lease to this apartment.

My place is economically challenging for me but considering the area around I'm forced to stay here. Not only do I have to pay rent; I also have to pay my own water and trash. Barely staying above water, I could use the help just to get back on my feet.

I need an apartment with more space and rooms. Management is great but i need space.