4/10/26
Don’t be fooled!
Upon first glance this place is beautiful, but don't be fooled. Once you're in, it's nearly impossible to contact the management team and get any type of resolution.
The online billing portal overcharges you for things with no explanation or billing breakdown as to where these "miscellaneous fees" are from. If you call and somehow get a hold of someone, no one knows what is going on or how to explain the billing either. My rent always has an additional $300-$400 added to it for reasons I'm... unsure of and still have received no explanation. They bill you separately for the renters insurance just so they can hit you with another $10 processing fee.
The pipe in my utility closet has burst 4 times now in 6 months. The first time they blamed me and made me pay $900 to fix. The floors have warped and clearly show signs of mold and their solution was to put 4 industrial fans in my house for 7 days, just for the pipe to burst again a month later.
I had a package stolen from my apartment 3 days ago and they refuse to call me back.
The pool is either green/cloudy or closed.
I won't even get into the smell of the elevators or the tenants. Let me just say, if you are not a college student or if you are looking for a quiet place to live, I WOULD NOT RECOMMEND LIVING HERE. Police have been called to the complex on multiple occasions. One in particular where blood was found all over the sidewalk and it was noted there was gun violence- but I doubt that will be in the brochure.
Review from Apartments.com
Property Manager at Savio responded to this review
Thank you for taking the time to share this feedback. We are truly sorry to hear about the challenges you’ve described and the frustration they have caused during your time in our community. We regret that your experience has fallen short of the... standards of care, communication, and service we strive to provide. Clear and transparent billing, timely responses from our management team, well-maintained homes, and a clean, welcoming community are fundamental expectations. We understand how upsetting it is when repairs recur, questions go unanswered, or concerns feel unresolved, and we apologize for the impact this has had on your trust and comfort in your home. Because many of the matters you raised involve specific account details, maintenance history, and community operations, we would appreciate the opportunity to address them directly and accurately. We encourage you to contact our office directly so we can review your situation thoroughly and follow up in a more meaningful way. Thank you again for bringing these concerns to our attention. Feedback like this is taken seriously and helps us identify areas where immediate improvement is needed. Sincerely, Sharon Cruz, General Manager
