5/20/26
Don’t waste your time
If I could rate this place a 0 I would. Worst management experience. Initial impression was awful when Jessica gave me the most trouble I’ve ever received for WANTING to move in. I had to follow up everyday and relentlessly call and text for anything to happen in the process of moving in. No where to park as a RESIDENT. They will tow your car for parking in a visitor spot when I would have to park blocks down to walk to my apartment alone at 11pm. They can’t even afford to buy more reserved... parking spots for their residents. Probably has to do with the reviews and the fact that no one has a good experience here. The lot floods everytime it rains. Save your time, money, and energy. Jessica is lazy and Ryan is easily intimidated and clearly doesn’t do much. Pay your people more so they actually care about the work that they do or hire more people. There are no wipes in the gym to clean up after yourself, therefore I won’t use it when there are obvious sweat stains on the equipment. Waste of space. Pools always closed. Grill doesn’t work. People steal your packages. Dog park has never been maintained. Leasing office will close early if they feel lazy. Don’t answer the phone. Don’t answer emails. Do they even do their jobs? At this point I’m confused on what amenities I’m paying for considering none of them are useful..STEER CLEAR. don’t move in. Don’t give them the time of day. Place should be shut down.
Review from Apartments.com
Property Manager at Waterview at Rocky Point Apartments responded to this review
We appreciate your feedback and are sorry to hear that your experience in our community has not met your expectations. We understand your frustration, and we would like to address the concerns you raised.
Cleanliness and maintenance of our amenities... are important to us. We acknowledge your concerns regarding the fitness center, including the availability of sanitary supplies, as well as the condition and operation of the pools, grills, and other community amenities. While we do replenish sanitary supplies as quickly as possible when they run low, we also politely ask that residents do not rely solely on the availability of cleaning supplies within the fitness area and that they bring and use a personal towel while using benches and equipment. This helps manage perspiration and contributes to keeping the fitness center cleaner and more comfortable for all residents.
We are also pleased to share that both swimming pools and the community grill area are scheduled for renovation within the next couple of months. These planned improvements are part of our continued efforts to enhance resident amenities and the overall community experience.
In addition, more reserved parking spaces will be available once the new reserved parking signage has been fabricated and installed. If you are interested in a reserved parking space, please let the leasing office know so we can add you to the waitlist and ensure you are considered as spaces become available.
We also take concerns regarding communication and customer service seriously. Our intention is always to provide professional and responsive service to residents, and we regret that you feel your experience during the move-in process and subsequent interactions did not reflect that standard. Feedback regarding office responsiveness and resident communication has been escalated to management for review.
Regarding package security, we would also like to clarify that the Amazon lockers located onsite are owned and managed directly by Amazon, similar to how USPS manages community mailboxes. While we host the lockers as a convenience for residents, Amazon is solely responsible for their operation, deliveries, and support services associated with those lockers.
We never want any resident to feel unheard, and we encourage you to contact management directly so we can discuss your concerns in greater detail and work toward solutions.
