Magnolia at Milton

Thank you for your feedback and thank you for taking the time to discuss your concerns with me directly. At IMT we do pride ourselves in “Putting You First” both in the Leasing Center and while responding to all service requests in a timely manner. I... am sorry to hear that your experience with our team has not met our standard of excellence. The weather events due to lightning were incredibly unfortunate events that we had to endure as a community and while we could not foresee or prevent what occurred during these severe storms, we do everything in our power to always put our residents and our community first. Please feel free to reach out to me should you have any additional concerns you would like to discuss. I am always available to meet with our residents directly! Best, Stefanie | Community Manager Read More

Hello Meenal, We are very sorry that you are not satisfied with your experience thus far at IMT Deerfield. We do pride ourselves in providing exceptional customer service to all our residents and sincerely apologize if we have not exceeded our... standard of excellence. Please contact me at your earliest convenience so that we may discuss the concerns you have. I did leave you a voicemail and also sent you an email today. I don’t currently see any open work orders in the system for the issues you stated in your review but I assure you we will rectify them as soon as possible if I can just gather more details from you. Orkin has inspected your apartment and will return once you agree to the date of service. We understand your concerns and take them all very seriously and want to ensure our residents are comfortable and happy in their homes. Again, we sincerely apologize if you have not been happy with your experience and we hope we are given the opportunity to turn it around. If you have any additional questions or concerns please don’t hesitate to reach out to me directly at renee.chavez@imtresidential.com. Thank you. Best, Renee | Community Manager Read More

Hello Phil, Your review has been received, and we sincerely apologize that we have not left you with a positive experience. We pride ourselves in providing excellent customer service to all our current residents as well as our prospective residents.... I would love the opportunity to speak to you to discuss your concerns. I am available and in the Leasing Center if you would like to stop by and speak with me or you can also call me if it’s more convenient for you. Your residency is appreciated we want to insure you enjoy the time you are here with us at IMT Deerfield. Thank you. Best, Renee | Community Manager Read More